Cannot turn off Voicemail

lrd1989

Hi there. I have just transferred my number to giffgaff today.
When I call the number to TURN OFF voicemail it is saying I need to contact the support page for help.
I do not wish my voicemail to be activated, and want to disable this.

Many thanks.

danhamman

I would leave it until tomorrow before trying to change anything like that - your transfer may not be fully complete yet

lrd1989

clikasarus

lrd1989
Welcome to giffgaff and the community

Ideally it takes up to 24 hours for your number to be fully transferred (from the date you've selected to transfer your number weekends not included but are Normally much quicker ).

Here are some numbers for voice mail Which you may find helpful ⬇️

•To turn on your voicemail dial 1616

•To turn off your voicemail dial 1626

•To listen to your voicemail you dial 443

•To reset your voicemail PIN text RESET to 802443

You will need 8p credit or 1 minute from your goodybag

Click here for a full guide: ⬇️

How Do I Get Onto My Voicemail

also you can change the number of rings before the answer comes on by dialling

**61*443 10 enter the amount of seconds # followed by SEND. Enter the amount of time in increments of 5 seconds.

Also if abroad You need to call ##002#
that will cause voicemail to switch off

I hope this helps 👍🏻

sloz

lrd1989
Hi, are you currently in the UK or abroad?
And is your sim working fully?
Can you make /send and receive all calls and texts?

Even if you're unable to switch off by calling 1626
Calling ##002# as has been mentioned, should cause the voicemail to be switched off

Just to point out , if your phone is switched off or isn't picking up a signal,
tou wouldn't know if anyone has called you
they would hear
"it has not been possible to connect your call please try again later"

If you're sim is working fully by noon tomorrow
AND you're still not able to use the 1616 and 1626 codes
Contact an agent here to report the problem
https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Accessing-voicemail-in-the-UK/form/

Replies are found here
Http://giffgaff.com/support/questions

richybhoy36

lrd1989 Once your sim is fully working you can follow the steps my friends have suggested above !
Also you can programme your number 1 button on your keypad to quick dial your voicemail 443 !

rebelyell

Possibly all of your services aren't fully up and running since the transfer. Try turning voicemail off later tonight or tomorrow morning and it should work.