roaming - please save me from going broke.

amywells10

Hi, so I'm abroad in the Eu, and I bought the £20 goody bag, I've used the first 20 gigs and now im going to be charged 46p for every 1mb for the next 20 gigs which doesn't expire until the next 14 days. Is it possible for me to just cancel my current goody bag all together?

endorphin

amywells10 you should contact the agents for help by submitting this form Starting next goodybag early

Agents usually reply within 4 hours but can take up to 24 hours, in the worst case (but they do work 7 days a week from 8am to 11pm). You will see when an agent has replied in the "Messages: From Agents" box which is half way down the right hand side of your giffgaff dashboard or go here Ask an Agent messages.

Good Luck!

germansheppard234

amywells10 u dont get charged 46p its 0.46 p per mb thats less than half a pence per mb

katherineone

Hi
I don't think you can cancel your goody bag but I do think you maybe able to top up earlier if you have less than 5mb of data or less than 5 mins in calls but it could have all changed since the last time I did it.
I hope it helps

rayraybb

You should be able to be given the option to start your next goodybag early. Check with agents why if you aren't able to make this option