anis_115
What do you hear exactly when you call your number from another phone?
Do you have another sim?
If not, order a few free sims now
Http://giffgaff.com/orders/fmgm
They will likely be with you on Thursday
So if you're able to, try a pick up a sim today or tomorrow from a local store
Once you get hold of a sim
Switch your phone off and pop the new sim in
If you see a signal, and you see the words
"not active"
On the phone screen when you dial *100#
It should follow that a sim swap will fix the problem
a sim swap will enable you to retain all account details (number, balance, goodybag)
Only the sim will change
Before you perform the sim swap back up your contacts if they're saved to the sim
Log into your my giffgaff page
Http://giffgaff.com/dashboard
Check you're in the correct account
(important if you have several accounts or manage accounts for others)
Then click here
Http://giffgaff.com/activate
Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button
On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"
On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"
On the next page you'll be asked to input a code to complete the sim swap
(the code will be sent to the email registered on your giffgaff account)
Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)
