Best course of action

ervin97

Hello, i would like know what is the best course of action in my situation. I lost my phone and with that my giffgaff sim, I would like to order a new phone and sim with the same number. And i would like to get it all asap, if I report lost phone they will suspend my account until a new sim arrives, should I do that and then order my phone or should I just order a new phone?

richybhoy36

ervin97 Hi sorry about this if you have a spare sim you can do a sim swap that usually takes upto 4 hours but can take upto 24 hours https://community.giffgaff.com/d/7320084
If you don't have a spare you can get them from Poundland , Tesco and lots of other shops for £1 or less !

unftlaty

ervin97

To keep your same number and allowances from your old account you will need to perform a SIM swap using any spare giffgaff SIM
If you have reported the SIM lost you will need to activate the replacement SIM that will be sent out to your address.

You can order any phone you wish to use with the above SIM /s

clikasarus

ervin97

Welcome to giffgaff and the community

You have two choices:-

•If you report your original sim lost here ⬇️

Lost Sim

•A replacement will be sent out first class with the same number and any credit still on it

Or Do a Sim Swap (Much Quicker)

•The sim swap process may be because your old sim won’t fit your new phone 📞 or it is damaged

You can get a new sim from a supermarket or most local shops now for a small fee or if you like you can order one from here ⬇️

Sim Orders

•Please note a sim swap is not possible between 9:30 pm and 4:30 am

•The whole process should take no more than 30 minutes but it some cases it can take upto 24 hours to fully complete

•Here is a handy video to assist ⬇️

Simswap video

I hope this helps 👍🏻

ervin97

so if I understand correcly, if I order the phone and get the sim card that way, I can do the sim swap and continue using the new sim with my old number?

sloz

ervin97
Hi could I ask which phone you've lost and the estimated value?
Do you have it insured?

ervin97

sloz it was an iphone se, and as far as I know it was not insured also the estimated value is rather small since the home button was broken and it was not in the best visual condition also the fact that it's quite an old phone

sloz

ervin97
if you bar the phone and sim
Here
Http://giffgaff.com/support/lost
You should receive the replacement sim on
Thursday (possibly Wednesday)

Take into account the period it'll take for removing the bar which could take 12 or so hours
So likely you'll be up and running with your new phone and working replacement sim by Thursday evening

If you order a phone today before 10pm, you'll receive it tommorrow with a new sim, and you'll be likely to be up and running (after a sim swap)
By tommorrow evening

If you decide to go for the sim swap
You could block all services on your account here
Http://giffgaff.com/call-services
Blocking the bottom two settings will stop the phone
Making /sending and receiving calls and texts and unable to use data

Perform a sim swap, once the phone arrives (included will be a new sim.)

Log into your my giffgaff page
Http://giffgaff.com/dashboard
Check you're in the correct account
(important if you have several accounts or manage accounts for others)

Then click here
Http://giffgaff.com/activate

Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button

On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"

On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"

On the next page you'll be asked to input a code to complete the sim swap
(the code will be sent to the email registered on your giffgaff account)

Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)

If you've also blocked services.
After you've performed a sim swap
Unblock them here
Http://giffgaff.com/call-services
(settings csn be changed between 4.30am and 9.30pm)