Age confirmation

gymnaium

Anybody got an idea how to confirm my age on this app please?

lmort57

gymnaium Thank you for contacting the giffgaff Community.

The Adult Bar is set to off by default on the recommendation of OFCOM in an effort to stop Minors accessing Adult and Gambling sites.

It is now a common practice on all mobile networks and not just giffgaff.

You can remove this if you can provide the Official Documents to prove that you are over 18.. and you can do this via this link https://giffgaff.com/profile/details#adultcontent

You will need to wait around 24 hours for the Adult Content Block to be removed, although sometimes it can be sooner, and you may well need to reboot your device to make it work!

The Documents they have chosen are either a British Driving License Full /Provisional or a Machine Readable Passport from some 120 Countries.

THESE ARE THE ONLY DOCUMENTS WHICH ARE ACCEPTED TO REMOVE THE ADULT CONTENT BAR, WITHOUT EITHER OF THESE YOU WILL NOT BE ABLE TO HAVE IT REMOVED!

Without either of these documents you will not be unable to remove the Adult content block.

richybhoy36

gymnaium Hi you need a full or provisional driving license or a passport to lift the ban !
It costs £34 to get your first provisional licence! Hope this helps !

unftlaty

gymnaium

You will need. Machine readable psport or a driving licence to get the bar lifted unfortunately

joshpt

gymnaium Here You go https://giffgaff.com/profile/details#adultcontent

gymnaium

I understand that, I got the issue that someone explained to update my profile, but I can't find out where it is. Just asks update name, email, home address and tel No. Not age confirmation
Not sure where or how exactly to do it.

alexmgg2

gymnaium I understand that, I got the issue that someone explained to update my profile, but I can't find out where it is. Just asks update name, email, home address and tel No. Not age confirmation
Not sure where or how exactly to do it.

See the guide here:

https://giffgaff.com/help/articles/how-do-i-turn-off-the-adult-content-block

HTH

johngould

gymnaium
Hi,
Go here, half way down the page:

https://giffgaff.com/profile/details

gymnaium

johngould tried that but only got update name. Address and contact email. No other options

johngould

gymnaium
Very strange. Try using a different browser or device, or clearing browser cookies.
Otherwise, message a giffgaff agent. This is the nearest agent category I can find to your problem:
https://support2.giffgaff.com/app/ask/My-account/Changing-my-payment-details/form/

gazalston

You would need a passport or full or provisional driving license to remove age restricted content