I have received a text stating my number will be changed in 24 hours

samanthabuchanan

I got a text saying that my number will be changed as requested however it wasn’t me! I’m now concerned that it’s a scam? Can anyone help me please?

lmort57

samanthabuchanan Thank you for contacting the giffgaff Community.

It's a SCAM/Phishing type message - don't click any links!

I have tagged this @report_phishing so a giffgaff Educator (Community Giff-Staffer) will make contact with you shortly via Private message to discuss this with you, they will also comment on this Forum Thread too. Their message to you will goto your private messages, which you can check here https://community.giffgaff.com/t5/notes/privatenotespage

Please forward the text message you have received to 7726. You will not be charged for reporting these texts.

@report_phishing

Any genuine link sent by giffgaff will have a giff.ly or giffgaff.com type link contained within the text.

So that they can help you to secure your Account you need to Contact giffgaff Agents IMMEDIATELY and report this using the link below:
https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/

I also highly recommend that you also have a read of the following about How To Keep Your Account and Information Secure : https://community.giffgaff.com/t5/Announcements/Keeping-your-giffgaff-account-and-personal-details-secure/td-p/23688816

Might be a good idea to change your giffgaff password:
https://giffgaff.com/profile/details#passwd
Also think about changing the email associated to your giffgaff account:
https://giffgaff.com/profile/details#email
If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible.

unftlaty

samanthabuchanan

Just ignore and delete the text giffgaff would never change your number or anything else unless you request it

stephenpperry

samanthabuchanan it’s definitely a scam. Don’t give them any details and don’t click any links in it.

richybhoy36

unftlaty Hi don't ignore it please ! Forward the whole message to giffgaff on 7726 for free ! Also you might want to change your password just to be safe! Thank you .

samanthabuchanan

Thank you so much

dez_d

Hi @samanthabuchanan

Dez here from the giffgaff community team.

Thanks for posting on the community. Unfortunately, there will always be fraudsters and scammers out there who try to trick people into giving away personal information.

We want to make sure you stay safe online and keep your giffgaff account secure.

Please don’t click on any links in any email or text message you're not sure of. Genuine links from giffgaff will only ever begin with giff.ly or giffgaff.com. When in doubt, it is always better to just type giffgaff.com into your browser and access your account that way.

Smishing texts (like the one you have received) look like they have come from legitimate companies, such as giffgaff, with a link to a page that looks like the official website asking for ‘verification'. These pages ask for personal details that can include things like your username, password, full name, address, banking card information and security questions.

If you have clicked on or submitted any details or you believe your giffgaff account may have been compromised, please follow the steps below:

• Please raise a case with an agent so they can assist you further with securing your account. You can do this here: https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/

• Please change the password on any accounts that you believe may have been compromised, for your giffgaff account you can do this here: https://www.giffgaff.com/profile/details#passwd (Please use a different, strong password for every account you access. A password manager such as 1Password or LastPass is also recommended)

• If you have an active SIM, please forward the received text message to 7726. You will not be charged for reporting smishing texts to 7726.
I will be sending you a Private message which can be read from your profile page via your avatar. If you can respond to that message it would be superb.

Cheers,
Dez & the giffgaff community team