Data working but can’t send or receive calls/texts

I have done a sim swap and all is up to date but I can’t send or receive text or calls on my iPhone 7

joannebrown1979 · 2019-10-21T21:10:01+00:00

I have done a sim swap and all is up to date but I can’t send or receive text or calls on my iPhone 7

Data working but can’t send or receive calls/texts

sameeahmed12345

Try restarting your phone.

joannebrown1979

sameeahmed12345 I have , all day and night . Very frustrating

sloz

joannebrown1979
hi are you currently in the UK or abroad?

Can you connect to all Web pages or just giffgaff pages?

At the top of the phone do you see
Signal bars
giffgaff or O2-UK logo
Connection symbol
(3G, 4G, H, E, gprs)

From your phone keypad dial
Star 100 star 7 hash
And press call
Do the same with *100#
What word or words do you see on the phone screen?

Can you call 443 and 1 1 1 ?

What do you hear exactly when you call your number from another phone?

joannebrown1979

sloz I am connected and it shows my balance . I can’t receive or make calls or texts . It says call failed and text not delivered . Phone is letting me do everything else

joannebrown1979

sloz joannebrown1979 I get all web pages
I have full bars so have a signal
giffgaff but no 3G 4g
star 100 7 hash shows balance
star100 shows no top up can call 443 ( answer machine)
can call 111 (nhs)
cant receive incoming calls (call failed)

sloz

joannebrown1979
Could you answer all the questions I asked, thanks

travers518

joannebrown1979 Hi, no worries. It will work soon. It can take up to 24 hours to complete. It takes time.

sloz

joannebrown1979
What time did you activate the sim?

when you say you did a sim swap
did you report your sim lost and activated a replacement sim?

Or did you activate a replacement sim previously, discovered your sim didn't work
And then performed a sim swap?

joannebrown1979

sloz yes I think that’s the problem

joannebrown1979

sloz I replaced my sim this morning after reporting my sim lost and it was blocked . Everything has went through apart from being able to call and text . I think that is the problem it seems to still be blocked

sloz

joannebrown1979
do you mean you did report your sim lost and activated a replacement sim?

How long ago did you activate the sim?

joannebrown1979

sloz sorry I’m having a nightmare with this as you can see I’m not very technologically minded . I sent the answer to myself instead of you .

sloz

joannebrown1979
once a replacement sim regains a signal, a barring of services is usually still present
(only a call to 443 plus a few free shortcode numbers will work)

Data won't work either so you must be connecting to a WiFi source

The bar is usually removed automatically within 12 hours

If it isn't, contact an agent to remove the bar manually

https://support2.giffgaff.com/app/ask/SIM-and-number/Activating-my-replacement-SIM/form/

(if you've discarded the activation code just put in 6 zero,s)

Replies are found here
Http://giffgaff.com/support/questions

joannebrown1979

sloz thank you for your help you have been very patient

sloz

joannebrown1979
Its ok, don't worry about mentioning the wrong person, I've done that 3 times this week and I've been helping on here 10 years

Do you realise now that you were using data by connecting to wifi rather than giffgaff.s data?

joannebrown1979

sloz no I didn’t realise . I thought get a new phone get a new sim bobs your uncle I’m back in business. How wrong was I

sloz

joannebrown1979
did buy a new phone from giffgaff and did you buy a goodybag with the phone purchase?