Help

jdonascimento

Last month I paid by mistake 2 times my giffgaff. 10 pounds for MasterCard and 10 pounds paypall. Help!!!

alexmgg2

jdonascimento Last month I paid by mistake 2 times my giffgaff. 10 pounds for MasterCard and 10 pounds paypall. Help!!!

Contact an agent and ask them to help. Use the form here:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form/

Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:

https://giffgaff.com/support/questions

Good luck!

lmort57

jdonascimento Thank you for contacting the giffgaff Community.

As we in the forums are just Members like yourself, we cannot action any direct Account Related refund issues, therefore, please make contact with a giffgaff Agent who should be able to help you with this issue. You can do so via this link : https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

Please also ensure that you give the giffgaff Agent as much information as possible in your message to them so that they can assist with resolving things for you more quickly.

Allow from a few hours up to a maximum time of 24hrs for Agents to respond to your request which will show here https://giffgaff.com/support/questions when logged into your Account Dashboard : https://giffgaff.com/dashboard. giffgaff Agents work from 8am until 11pm Daily.

newcrazymember2018

Hello, the most common reason for this happening is accidental purchase of two goody bags which means one goes live and what queues up ready to start when current one expires. You can choose to leave things as it is or contact an agent if you need a refund please.