Payment

stace196

I’ve got a good bag twice when only need one😩 what do I do?

sleepingbeauty44

stace196
Hi, you can only use one goodybag at a time. I assume the other goodybag will be in a queue.
https://giffgaff.com/help/articles/cancel-a-queued-goodybag
Use the link above to cancel.

lmort57

stace196 Thank you for contacting the giffgaff Community.

If the Goodybag has not started and is queued then you can cancel and be refunded to your payment method.

How to Cancel a Queued Goodybag and get a Refund

Log into My giffgaff https://giffgaff.com/dashboard and directly underneath your community Membername you will see your current and recurring Goodybag.

Go to the My payment details page https://giffgaff.com/profile/payment-details.

In this section click on Change to display your current queued Goodybag https://giffgaff.com/profile/payment-details#goodybagsettings.

Here you will see a Button 'Cancel next goodybag', click on this and then choose Yes!

That's it, your queued Goodybag has been cancelled and you will be refunded to your payment method.

Any problems cancelling then you can contact a agent here https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form/ and hopefully they will be able to cancel it and return your money.

Agents can take upto 24 hours to reply but are normally quite quick.

newcrazymember2018

Hi, most likely what has happened is that the first goody bag is live and the second one has been queued, the queued one will start automatically once the current one expires if you leave it as it is, alternatively if you need a refund you will need to contact an agent.

sarahjanewhitcombe1

newcrazymember2018 just contacted an agent just don’t understand why £30 been took when my monthly goodie bag it £10 Automaticlay done at £10 a-month and £30 had just been took out

stace196

lmort57 thank you! I have nothing in my recurring option tho as it’s off but the payments been taken twice

stace196

Thank you! There’s nothing in my recurring option tho x

lmort57

stace196 As we in the forums are just Members like yourself, we cannot action any direct Account Related refund issues, therefore, please make contact with a giffgaff Agent who should be able to help you with this issue. You can do so via this link : https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

Please also ensure that you give the giffgaff Agent as much information as possible in your message to them so that they can assist with resolving things for you more quickly.

Allow from a few hours up to a maximum time of 24hrs for Agents to respond to your request which will show here https://giffgaff.com/support/questions when logged into your Account Dashboard : https://giffgaff.com/dashboard. giffgaff Agents work from 8am until 11pm Daily.

newcrazymember2018

Please bear in mind that a reccuring goody bag is different to an auto top up. Have you checked how much credit you have on your phone? An auto top up will automatically top up your credit once it gets below a certain amount, where as a reccuring goody bag will automatically restart your goody bag once your current one reaches its expiry date. There is sometimes confusion between the two.