tosseef I've had two £6 goody bags bought from my debit card on the 19th of Oct, and would like to know how I can find which number(s) they were activated from
Welcome to giffgaff Help & Support!
Have you introduced any friends or relatives to giffgaff? Is it possible that you used your debit card to activate their SIM or to buy a goodybag when setting up their account in the first place? Even if you just activated their account with your payment details, it is possible that if you did not remove your details from their account that they could purchase a goodybag using your details. Or you might have accidentally set up a recurring goodybag for them using your details.
If the money has been used to purchase goodybags for your own account you will see the details on your dashboard and orders.
If you have bought two Goodybags (one queued and one active) for yourself, you can cancel the queued goodybag and it will be refunded into the payment method. Unfortunately, if you cannot remember who might be using your card without your permission, you will need to raise it with your own bank and possibly cancel the card and get a new one which has not been compromised.
Goodybags can only be bought from the member’s own account, so your details may have been put onto another member’s account at some point. We have none of your financial details and can only advise you as to actions you might want to take.
I hope this helps. 🤡
