Goodybag problem

nikospan1999

I have 25£ goodybag. It expires on 8th of November. I use sim in Greece. I try to call someone and says me that i have no credit to make the call

paulwhite92

nikospan1999 you had to make sure you used your goodybag in the uk first before going abroad. even if it was to ring someone

alexmgg2

nikospan1999 I have 25£ goodybag. It expires on 8th of November. I use sim in Greece. I try to call someone and says me that i have no credit to make the call

You can use goodybags while roaming in the EU / EEA for a maximum of 63 days in a rolling 4 month period. This effectively means that you can use a goodybag for as many days as you have previously used your SIM in the UK, up to the maximum of 63. There is also a grace period of 14 days from when you activate your SIM that you can use a goodybag, even if you haven't used it in the UK.

How long have you been in Greece, and when did you activate your SIM?

For more information on using your phone abroad, see here:

https://giffgaff.com/help/articles/usingyourmobileabroad

HTH

giffgaff20147

nikospan1999 looking at your profile looks like you could have joined 14 days ago if so if sim was activated sim outside uk or did not have enough usage in uk before going you can roam for a grace period of 14 days
after that goodybags will not work and you need credit to use phone

check your roaming eligibility status on your account. (This can be found here - https://giffgaff.com/profile/details). If it’s off you can’t turn it on

giffgaff20147

nikospan1999
sorry posted before finished

This tells you how to prove eligibility
Roaming proof of roaming

Note: The vast majority of members won't need to submit any proof of residency. You can check your current eligibility in your account settings, just scroll down to Phone and call service settings.
To be eligible for the inclusive EU roaming on our goodybags, we need to make sure you are a genuine giffgaff member, and someone who typically lives in the UK, but may take trips to other EU destinations from time to time.
We'll make things easy by looking for some recent UK usage and then turning on the inclusive roaming for you. The vast majority of our members will become eligible without needing to do anything different. However, as an alternative, you can submit various documents as proof of residency.
To do this, you'll need to contact an agent needed
Http://www.giffgaff.com/support/ask/roaming they will ask for a few details, and will give instructions of how to submit any documents.
We typically require a scanned copy or photo of both your passport or driving license (photo-card version is fine)

Proof of ID
Proof of residency (dated within last 3 months)
For example: mortgage, bank or building society statement; recent utility bill (gas, water, electric); current council tax bill; house or motor insurance certificate; credit card statement; university acceptance letter.
http://www.giffgaff.com/support/ask/roaming

beebeer

Don't know what number you are trying to call but it sounds like it's not included in the goodybag and credit is required, look here https://giffgaff.com/top-up

rebelyell

You're probably getting this message because either the call isn't included in your goodybag allowance or roaming is turned off.

Check your roaming status at the link below

https://giffgaff.com/profile/details#rlah

nikospan1999

paulwhite92 i don't do that. And now?

nikospan1999

Also I can't use data and texts

sloz

nikospan1999
as you've used your sim for 14 days, there's no possibility of a refund
(less than 14 days and you would be entitled to a partial refund appropriate for the usage)

Your only option now is to add airtime credit in order to call, text and use data, the rates will be as I've already mentioned previously in your other thread
Calls 3.2p per minute
Texts 1p each
Data 0.46p (that's less than half a pence) per mb

If you add £10 credit
That will give you
2gbb of data
Or
1000 texts
or
312 minutes of calls
Or obviously a combination of all three items
(for instance a £10 top up will give you 1gb of data, 100 texts, and 125 minutes)

Those rates are valid because you also have a live goodybag

With no goodybag active on your account
The rates will be
15p per minutes
5p per text
5p per mb

To add airtime credit
From your my giffgaff page
Http://giffgaff.com/dashboard
Click the yellow add credit button