zube Thank you for contacting the giffgaff Community.
Not all Calls are included with giffgaff Goodybags! However, any calls made to 0800, 0808 numbers are free on giffgaff whether you have a Goodybag or Airtime Credit Balance.
But any calls to premium rate 084, 087, 09 and 118 numbers and international numbers are not included in your goodybag bundles and require airtime credit.
Goodybag bundles include only UK landlines starting 01, 02 and 03 and UK mobiles starting 071 to 075 and 077 to 079.
From 1st October 2019 070 Numbers are no longer charged as Premium rate and are now inluded in Goodybag Bundles. For details on changes to charges from 1st October 2019 to 070 Numbers see: https://community.giffgaff.com/d/33008756-changes-to-numbers-starting-070-on-1-october-2019
Landline and mobile numbers in Jersey, Guernsey and Isle of Man are NOT included (these are outside of the UK)
Complete pricing can be found here https://giffgaff.com/pricing
This bit's important...
The cost of calling numbers starting 084, 087, 09 or 118 is made up of two parts: an 'Access Charge' and a 'Service Charge'. The **Access Charge is set by giffgaff **and is 25p per minute (with a minimum 1 minute charge). The Service Charge is set by the company you are calling. These two parts are combined to give the total call cost. https://giffgaff.com/help/articles/special-charges-code-of-practice
*Free to giffgaff:
You need to add credit or buy a goodybag at least once every 3 months to receive free giffgaff to giffgaff calls if you don't other UK rates will apply as above. The free giffgaff to giffgaff calls last for 60 minutes per call, so you need to hang up and re-dial if you want to keep talking, without being charged.
Unless otherwise stated, call prices include VAT, are quoted by the minute and are charged in one second increment after the first minute. A one minute minimum call charge applies unless otherwise stated. Calls to 055, 056 and 076 numbers are charged in one minute increments.
Extent of United Kingdom:
The prices on this page apply within Great Britain and Northern Ireland. Different rates apply for calls, texts and MMS from the UK to Jersey, Guernsey, the Isle of Man.