It could of been due to a system error / glitch / fault on giffgaffs part of things or it might of been a mistake / accident of yours or maybe you selected something you didn’t want, if you want a refund back, please check out the below. >>
● Make sure it did take 2 payments or payments you didn’t want to make: https://giffgaff.com/account
● If it did, read / carry out the below if you still want a refund, >>
If you want a refund back,contact a agent below and fully explain to them, if your purchase was done by a Credit or Debit Card / PayPal make sure you have your bank details stored so that they can refund it back to your bank,
( Refund Processing Time )
• Credit/Debit Card Refunds: 3-5 days
• PayPal Refunds: Normally 14 days
The Agents >
Contact a agent : ➜ https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/ just use that link and explain.
giffgaff agents work 7 days a week from 8am to 10pm
Agent Replies : ➜ https://support2.giffgaff.com/app/ask
Also : Please be patient, the response may take up to 24 - 48 hours for a agent to reply.
Or you could keep it on your account for ongoing or for next month etc.
Just Incase: -Optional -
Turn OFF auto top ups: https://giffgaff.com/profile/payment-details#autosettings
Turn OFF recurring goodybags https://giffgaff.com/profile/payment-details#goodybagsettings
REMOVE your credit / debit card details: https://giffgaff.com/profile/payment-details#creditcard