Over payment

mooremark11

I payed £8 and £10on same day. Why?

lmort57

mooremark11 Thank you for contacting the giffgaff Community.

As we in the forums are just Members like yourself, we cannot action any direct Account Related refund issues, therefore, please make contact with a giffgaff Agent who should be able to help you with this issue. You can do so via this link https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

Please also ensure that you give the giffgaff Agent as much information as possible in your message to them so that they can assist with resolving things for you more quickly.

Allow from a few hours up to a maximum time of 24hrs for Agents to respond to your request which will show here https://giffgaff.com/support/questions when logged into your Account Dashboard : https://giffgaff.com/dashboard. giffgaff Agents work from 8am until 11pm Daily.

tangai

mooremark11 You need to contact agent for explanation https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/
You will receive response from agent within 24 hours.

djbonner07

mooremark11 >>>

It could of been due to a system error / glitch / fault on giffgaffs part of things or it might of been a mistake / accident of yours or maybe you selected something you didn’t want, if you want a refund back, please check out the below. >>

● Make sure it did take 2 payments or payments you didn’t want to make: https://giffgaff.com/account

● If it did, read / carry out the below if you still want a refund, >>

Top-up/Package Refund

If you want a refund back,contact a agent below and fully explain to them, if your purchase was done by a Credit or Debit Card / PayPal make sure you have your bank details stored so that they can refund it back to your bank,

( Refund Processing Time )
• Credit/Debit Card Refunds: 3-5 days
• PayPal Refunds: Normally 14 days

The Agents >

Contact a agent : ➜ https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/ just use that link and explain.

giffgaff agents work 7 days a week from 8am to 10pm

Agent Replies : ➜ https://support2.giffgaff.com/app/ask

Also : Please be patient, the response may take up to 24 - 48 hours for a agent to reply.

Or you could keep it on your account for ongoing or for next month etc.

Also,

Just Incase: -Optional -

Turn OFF auto top ups: https://giffgaff.com/profile/payment-details#autosettings

Turn OFF recurring goodybags https://giffgaff.com/profile/payment-details#goodybagsettings

REMOVE your credit / debit card details: https://giffgaff.com/profile/payment-details#creditcard

tazzy19

mooremark11
There are two common 'overpayment' problems

Check your order history to see which applies https://giffgaff.com/orders/history

If you've bought 2 goodybags, the second will be queued, you can cancel the second yourself if it has been over 24hrs, go to https://giffgaff.com/profile/payment-details , and open up 'next goodybag'. Just click the button and it'll cancel, or, leave it to start in a month when the current one expires

Or if a top up then contact an agent https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form/ and explain you need a refund

Refunds will take 5 working days to be credited and appear in your bank account

Agents will reply here https://giffgaff.com/support/questions

clikasarus

mooremark11

Welcome to giffgaff and the community

•You will have to contact a agent as they deal with refunds if you feel you have been overcharged try here ⬇️

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️

Agent Answers

Agents work from 8am until 11pm Monday to Friday and 8am to 10pm Saturday and Sunday

hope this has been helpful for you

davidvarley

mooremark11
Need to contact an agent straight away they can refund you any money owed.