identity theft

tracycoleman

I just received a text saying"The request to transfer your number to a new giffgaff SIM is underway and will be completed within 24 hours". I did not request this how do I stop it?

lmort57

tracycoleman Thank you for contacting the giffgaff Community.

It's a SCAM/Phishing type message - don't click any links!

I have tagged this @report_phishing so a giffgaff Educator (Community Giff-Staffer) will make contact with you shortly via Private message to discuss this with you, they will also comment on this Forum Thread too. Their message to you will goto your private messages, which you can check here https://community.giffgaff.com/t5/notes/privatenotespage

Please forward the text message you have received to 7726. You will not be charged for reporting these texts.

@report_phishing

Any genuine link sent by giffgaff will have a giff.ly or giffgaff.com type link contained within the text.

So that they can help you to secure your Account you need to Contact giffgaff Agents IMMEDIATELY and report this using the link below:
https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/

I also highly recommend that you also have a read of the following about How To Keep Your Account and Information Secure : https://community.giffgaff.com/t5/Announcements/Keeping-your-giffgaff-account-and-personal-details-secure/td-p/23688816

Might be a good idea to change your giffgaff password:
https://giffgaff.com/profile/details#passwd
Also think about changing the email associated to your giffgaff account:
https://giffgaff.com/profile/details#email
If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible.

natty88

tracycoleman IT'S SCAM PLEASE DO NOT CLICK LINK OR GIVE ANY PERSONAL INFORMATION IT'S SCAM TO GET YOUR BANK ACCOUNT DETAILS

please follow all steps here

spam text/misuse list of things to do

forward the complete message to 7726 this will not be charged to send

Change the password to your giffgaff account -

https://giffgaff.com/profile/details#passwd

Change your email associated to your giffgaff account -

https://giffgaff.com/profile/details#email

Let us know about the account compromise via the agents on this link -

https://support2.giffgaff.com/app/ask/Account-misuse/Account-Misuse/form/

Alert your bank for possible unauthorised account debits and to change text alerts messages

Change passwords/emails on any other accounts outside of giffgaff that might have the same login information

Let us know if you have received a text about SIM swap

and educator will private message you with more help asap

THE AT MENTION notifies the educators about it @report_phishing

magnus21

tracycoleman
You may be as well to contact an agent on this link https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/
BE AWARE THAT AGENTS CAN TAKE UP TO 24 HOURS TO REPLY BUT ARE USUALLY QUICKER !

redknight3333

tracycoleman
Good evening my friend, THIS IS A SCAM do not click on any links from that txt, your sim is not getting transfered, it's all a scam to get you to panic and click a link.
Change your giffgaff password, and any that are associated with giffgaff, and forward the txt to 7726.

clikasarus

tracycoleman

Welcome to giffgaff and the community

This is advice that giffgaff give on these scams

Report using @report_phishing

AND DON’T CLIK ON ANY LINKS !!!

If you feel as if your account has potentially been compromised

And you have received phishing/smishing emails and texts please follow the following information-:

Change the password to your giffgaff account ⬇️

https://giffgaff.com/profile/details#passwd

Change your email associated to your giffgaff account ⬇️

-https://giffgaff.com/profile/details#email

Let us know about the account compromise via the agents on this link ⬇️

https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/
Account-misuse-and-security...

Alert your bank for possible unauthorised account debits and to change text alerts messages

Any genuine link sent by giffgaff will have either a giff.ly or giffgaff.com type link contained within the text.

Please forward the text message you have received to 7726. You will not be charged for reporting smishing texts to 7726

Change passwords/emails on any other accounts outside of giffgaff that might have the same login information

Let us know if you have received a text saying that a SIM swap is about to be performed

using @report_phishing

I hope this has been helpful

richybhoy36

tracycoleman Hi there it's a 100% scam don't worry and don't click on anything or give out info and forward the whole message to giffgaff on 7726! Thank you ! Also you might want to change your password just to be safe !

oliviazali

tracycoleman Its a scam text, please delete this text.

dez_d

Hi @tracycoleman

Dez here from the giffgaff community team.

Thanks for posting on the community. Unfortunately, there will always be fraudsters and scammers out there who try to trick people into giving away personal information.

We want to make sure you stay safe online and keep your giffgaff account secure.

Please don’t click on any links in any email or text message you're not sure of. Genuine links from giffgaff will only ever begin with giff.ly or giffgaff.com. When in doubt, it is always better to just type giffgaff.com into your browser and access your account that way.

Smishing texts (like the one you have received) look like they have come from legitimate companies, such as giffgaff, with a link to a page that looks like the official website asking for ‘verification'. These pages ask for personal details that can include things like your username, password, full name, address, banking card information and security questions.

If you have clicked on or submitted any details or you believe your giffgaff account may have been compromised, please follow the steps below:

• Please raise a case with an agent so they can assist you further with securing your account. You can do this here: https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/

• Please change the password on any accounts that you believe may have been compromised, for your giffgaff account you can do this here: https://www.giffgaff.com/profile/details#passwd (Please use a different, strong password for every account you access. A password manager such as 1Password or LastPass is also recommended)

• If you have an active SIM, please forward the received text message to 7726. You will not be charged for reporting smishing texts to 7726.
I will be sending you a Private message which can be read from your profile page via your avatar. If you can respond to that message it would be superb.

Cheers,
Dez & the giffgaff community team

tracycoleman

Thank you to everyone who offered help and advice which I followed and no transfer of number has occurred.
Thank you.
Tracy