**Delay in the sending of the Super Recruiter monthly statement October 2019**

Delay in the sending of the Super Recruiter monthly statement October 2019

rory_gg

Hi Supers,

I'm sorry to report that we are currently having some issues with the system that sends our SR communications so the statements will be delayed this month.

At this time we don't have an estimated time of a fix but our IT are on it.

As soon as I have an update I will advise you all here. If any of you receive your statement before I update this thread, please go ahead and let everyone know by advising them here. Thank you.

Speak soon!

Best wishes.
Rory

endorphin

rory_gg If any of you receive your statement before I'm update please update this thread for your fellow Super.

Hmm, I'm not quite sure what you're saying there?

pierre_libran

rory_gg thank you very much

reg_reggy

rory_gg
Hi Rory, would this explain too why I haven’t had any emails notifying sign ups since last weekend?

rory_gg

endorphin You're right, it's not very clear. I've edited the post for you.

cadufo86

It's a long delay!! What's going on?

luuca72

Any news about it??

laura_oc

Hiya Everyone,

We're still experiencing problems with the program which sends out the email comms. I appreciate it is taking a little while longer then we'd have hoped and thank you for your patience. We have a team who are solely covering this and they are working extremely hard to fix it .

As soon as we have an update we'll let you know and any questions you might have please drop us a line at superrecruiter@giffgaff.co.uk

Speak soon,

Laura

pierre_libran

laura_oc thank you for the update.

rory_gg

Hi Supers,

The SR comms issue has now been resolved, you should all receive your SR communications as normal.

If you have any further issues with any comms please contact us on the Super email: superrecruiter@giffgaff.co.uk

Sorry again for the delay!

Have a nice day!

Best wishes,
Rory

rory_gg

Hi Supers,

Just one more thing on this guys.

When we eventually sent the monthly SR statement we made a little boo boo. We've sent a message were it says you are a 'New' Super (meaning some information is missing), when a lot of you who received this aren't. Our team are back on it and hope to fix this once and for all.

Thank you all for your patience!

Best wishes,
Rory

cadufo86

I received nothing... We are in November... Come onnn

pierre_libran

@rory_gg @laura_oc Good evening guy, I saw your updates but I still haven't received the Super Recruiter statement for September. Do you know what happened and when we are going to get it?

Thank you for your help,
Best wishes.

Pierre

kmichael

@rory_gg @laura_oc I have not received my October Statement, too!

Could we please use the forum to report problems, as per the otehr giffgaff fora/tags and not through the SR inbox?

rory_gg

Hi Supers,

Our comms team have now ironed out the issues with September's statement (The one due to be sent in October) and for those who have not received your statements, these will be sent later today or tomorrow at the latest.

Sorry for the inconvenience caused to those affected.

Best wishes,
Rory

pierre_libran

rory_gg @laura_oc
Good afternoon,
Thank you for all the update and helps. I have received my statement today 😃
I wish you all the best,
Kindest regards,
Pierre