Trying to activate my sim.

purbeckprincess

I am very close to returning this phone out of pure frustration.

i have activated my sim but forgotten my password. I need to give my phone number but I do not know what it is. I have read every scrap of paper, checked the sim etc but nowhere can I find it. I seem to be stuck in limbo. The settings page says the number is unknown.

any help gratefully received.

lmort57

purbeckprincess Thank you for contacting the giffgaff Community.

If you have forgotten your Membername/Username or Password then it's easy to retrieve this info via Text from your Phone or by email.

NOTE: By email only if you have access to the email account you Registered with, else see by Text info below.

Goto https://giffgaff.com/support/lost-password and you can use your Mobile Number rather than your Membername should you not know it and have account info and a Password reset link sent to your Registered email address.

To Get Member Details or Reset your Password by Text

If you have forgotten your member/username, text "membername" or "name" to 43430
If you have forgotten your password, text "pass" or "forgotten" to 43430

We'll text it right back to you, the text reply will contain your Membername and a link which will allow you to then change your password if you need to.

giffgaff20147

purbeckprincess hello did you activate sim with £10 or buy goodybag only then does it give you your phone number
this tells you about activation https://community.giffgaff.com/t5/Announcements/New-tutorial-on-How-to-activate-your-SIM-card/td-p/1...

danhamman

Text NUMBER to 43430.
You will be sent a message with number details

purbeckprincess

Thank you for the replies.

I have tried following the instructions but I always get stuck because How can they text me when the phone doesn’t work?

I bought the phone and a goody bag and they sent me a sim with the phone.

I know my username but not my password - complete blank! !

sloz

purbeckprincess
Hi, so you purchsed a phone from giffgaff and also a goodybag with the phone purchase?

Could I adk what the username is?
Have you checked emails received from giffgaff to see if you can spot the username mentioned within them?

Which phone do you have?
Do you see signal bars and a connection symbol
(3G, 4G, H, E, gprs)

From your phone keypad dial
Star 100 star 7 hash
And press call
Do the same with *100#
What word or words do you see on the phone screen?