dlamonica If someone could please help I would appreciate it as not having a customer service online chat nor a phone number to call.... im at my whits end
my phone was stolen
i locked my old phone and told giffgaff and ordered a new sim
I got the new sim today
i am getting an error message - SIM1 not provisioned.
i logged into giffgaff and it DOES show my number and my goodybag balance
I turned on and off my phone 6 times
I have taken the sim out and reinserted (correctly -0 although fool proof bc only one way to insert a sim on a samsung s10)
it STILL does not work
I have been without my normal number for 3 harrowing days of hell and lack of communication and i use the number for work so if someone can PLEASE help.
i have another (extra giffgaff) sim that i can try to register (they sent an additional one to my old home address) - do i try to turn that on?
again - I have a new samsung s10
the temporary sim I had was with VOXI and that worked fine (different/new number)
what can we do?
When you report your SIM / phone lost or stolen, giffgaff will send you a new, special replacement SIM by first class post. This comes in an envelope marked "Oops, dont worry, we'll get you back on track", which is preconfigured with all your account details, including phone number andany goodybags or airtime credit. For security, your account will be barred (in case some dodgy ne'rdowell finds your lost SIM), and only activating the special replacement will lift the bar. This normally happens automatically within 12 hours of activation.
However, sometimes the automatic lifting of the bar doen't work properly, which can result in the SIM not provisioned message. Contact an agent, and explain the problem, using the form here:
https://support2.giffgaff.com/app/ask/SIM-and-number/Activating-my-replacement-SIM/form/
The agent should be able to manually lift the bar and provision the SIM.
Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:
https://giffgaff.com/support/questions
Good luck!
