I haven't received the SIM cards

mariamantziou

Hello! I have ordered twice about 30 SIM cards each time to give them to people who arrive in the country but U haven't received them although I received confirmation emails.

pauljohn7

mariamantziou

Sometimes SIM orders get blocked if too many are going to the same address on the same day.

Try ordering your SIMs in Smaller batches ( say 15 )

Also have you had problems ordering before today?

Also Certain address get blocked (eg Business address and Universities)

If you need to get the SIMs resent you will need to contact an agent:
https://support2.giffgaff.com/app/ask/Payback-and-recruits/Missing-SIMs/form/

davidevans0000

mariamantziou the sim cards you have got from giffgaff did you get a good few activations from them.if not then giffgaff won't give you anymore till you prove yourself.

umair1983

mariamantziou dont place 10 orders a day.. for example in each order they allow u only 3 sims.. and for 30 sims if you have placed 10 orders it will be considered as a spam or their system get alert and they block ur orders.. so dont place more then 9 orders in one day.. i assume you have ordered 10 times for 30 sims.. email agent and tell them they wil allow u to order more..

persco

mariamantziou Hello! I have ordered twice about 30 SIM cards each time to give them to people who arrive in the country but U haven't received them although I received confirmation emails.

Hi @mariamantziou Maybe it’s que to the quantity.

Please contact the agents to resend
https://support2.giffgaff.com/app/ask/Getting-Started/My-SIM-hasnt-arrived/form/

They will respond within 24hrs. Check for reply from agents using link below
https://giffgaff.com/support/questions

laura_oc

@davidevans0000 Don't worry if they've got lost on the way, we'll replace orders. We don't expect you to activate SIMs that you don't have.

davidevans0000

laura_oc i think you have mentioned the wrong member this cant be me.

laura_oc

Hiya @mariamantziou,

@pauljohn7 is spot on, if you contact our lovely agents then we should be able see where the problem is.