Wapstar content

suemonteith

I have just received this unsolicited message and when I tried to text stop to the given number it wouldn’t send! What should I do?
“FreeMsg: Reminder. You are subscribed to Wapstar Content for £4.50 every week from Wapstar until you text STOP to 83463. Charge applied to mobile phone bill HELP? 03300535841”

lmort57

suemonteith Thank you for contacting the giffgaff Community.

You need to send STOP to the 5 digit number mentioned in the text

You need a minimum 8-15p of Airtime credit to send the STOP message (as not included in Goodybags), but in their original text message there will be a customer services number which you can call from your goodybag minutes, call them inform them you never subscribed, don't wish to be subscribed and to remove your Number from their Database.

It is important that you do send the STOP text or call them so that you get them to unsubscribe you, if you don't then you may well be subject to future charges to receive their texts!

Simply blocking the number will not stop the texts or charges as they are charged at network level, blocking simply stops them appearing on your phone but you will still be charged

You can enter the 5 digit number here http://psauthority.org.uk/about-us/number-checker to find alternative contact methods for them!

natty88

suemonteith you'll need to reply stop to number in text costs between 8p and 15s credit or call the 03 number and ask to unsubscribe you and if money has been taken a full refund

premium texts guide https://community.giffgaff.com/d/18597940-premium-text-charges-do-s-and-don-t-s

Also check here

https://www.payforitsucks.co.uk

sloz

suemonteith
Hi, you need 10p credit to send the Stop text
the 0333 number is included in your goodybag allowance
Do call that number now
Press to speak to someone in person ask for the subscription to be cancelled
Abd also ask that any owing charges be wrote off

Did you receive a previous text informing you that you had a free 24hour period before the subscription starts?

muggles708

suemonteith
@_kara_ has offered to make sure that these cases are properly investigated.

https://community.giffgaff.com/d/33028195-wapstar/15

Please follow the process and let us know the outcome.

You can also pursue Remote Games Ltd yourself. You are entitled to see proof that you consented to their charges. Vague statements that you must have clicked on a link are NOT PROOF OF CONSENT

Insist on seeing::
• Screenshots of the subscription workflow where you were alleged to have signed up for this service.
• A description of what the service you are supposed to have subscribed to provides? Is this a newsletter, access to a web portal?
• Any evidence that after supposedly signing up for the service, you actually used it
• The complete web server log of the subscription, including the User Agent strings containing all device details (browser, device type, device IP address) together with dates and times.
• If the subscription started after 11th May 2019, auditable proof of the additional authentication used (as required to comply with O2/giffgaff rules)
• Full company details of the company operating the service, country of registration, full name of company, company number and registered company address.
• Details of the Accredited Payment Intermediary(API) which handled the payment
• Details of the company’s disputes procedure, including any ADR scheme you can refer the matter to if they fail to provide a full refund.

If they can't provide this, they are in breach of the Phoe-paid Services Authority rules and you should receive a FULL refund of money taken and your costs..

Payforit scams should also be reported to the regulator here:
https://psauthority.org.uk/for-consumers/report-an-issue

The company behind this scam are Remote Games Ltd, who have previously been fined £70,000 with £15,000 costs by the regulator for operating similar scams. https://psauthority.org.uk/for-business/adjudications/2015/2/remote-games-ltd-18639-adjudication-by-consent-adaf414e-59a1-e411-a529-00155d051116

parvathyl

hi there, where did you get with this? did you loose any money? Have you had any refunds from giffgaff? With muggles708 help I raised a formal complaint and was refunded the full amount. please let us know if you need help