| Service | Status |
|---|
| Free giffgaff to giffgaff calls & texts | ✅Available |
| SMS alerts of expiry of giffgaff to giffgaff calls & texts | ✅Available |
| All other giffgaff services | ✅Available |
Summary
We have been informed of a possible issue with the SMS notifications that we send to our members in relating to the expiry of their free giffgaff to giffgaff calls and text. Members may have received a text stating that their free giffgaff calls and text are due to expire shortly, the expiry date shown within this SMS maybe incorrect. Our technical teams are investigating this issue as a priority.
Most Recent Update – 16:17 26th November 2019
Hello giffgaffers,
We have been informed that the issue that was affecting this has now been resolved and members should get SMS notifications with the correct expiry of their free giffgaff to giffgaff calls and text.
Sorry about the inconvenience and your patience is, as always, appreciated.
Regards
Dez
Update History
Most Recent Update – 16:17 26th November 2019
Hello giffgaffers,
We have been informed that the issue that was affecting this has now been resolved and members should get SMS notifications with the correct expiry of their free giffgaff to giffgaff calls and text.
Sorry about the inconvenience and your patience is, as always, appreciated.
Regards
Dez
Most Recent Update – 17:00 5th November 2019
Morning giffgaffers,
We have been informed of a possible issue with the SMS notifications that we send to our members in relating to the expiry of their free giffgaff to giffgaff calls and text. Members may have received a text stating that their free giffgaff calls and text are due to expire shortly, the expiry date shown within this SMS maybe incorrect. Our technical teams are investigating this issue as a priority and we will keep you updated on their progress.
In the meantime members can check their free giffgaff to giffgaff calls and text expiry date here: https://www.giffgaff.com/dashboard or by calling *100*1#
We apologise for any inconvenience this may cause and thank members for their patience whilst we investigate & resolve this issue.
Regards.
Paul
