giffgaff altruisum - giving out free goodybags?

endorphin

@antonlg I've always replied to members who ask for some free credit from giffgaff (eg lend a quid scheme) that giffgaff does not give out free credit.

However this post suggests that agents can give out free goodybags, in this case an £8 one.

So that we can give the right responses to future queries:

Is this a new giffgaff initiative or has the agent exceeded their remit?
If it is a new initiative what are the rules for a member getting a free goodybag or credit please?

mcilwraith

endorphin certainly never heard the like before
it could be a costly if every agent was as generous as that

antonlg

endorphin
While I don't have the details for the case (going to check that out), I'm sure is the agent going the extra extra mile for this one. Unfortunately, it's not a giffgaff initiative. Will pass the thread forward, maybe it's an idea for a future campaign.

bobrobinson

endorphin
If you take a look that person only started that day. So i dont undrestand how they got it.
Unless they opened a fresh account to tell us.
Bob

endorphin

mcilwraith it could be a costly if every agent was as generous as that

Yes, that's why I'm asking if it was a one off.

endorphin

antonlg maybe it's an idea for a future campaign.

Please do let us know if it will be so we can respond correctly! 😉

prescilla_g

Ditto what antonlg said 🙂 thanks for clarifying for us, Anton!

sloz

endorphin
yes, that's very surprising
I'm wondering if the person is a new customer and using their first goodybag
(the community entrance date is not always conclusive)

Agents do and should apply goodwill credit under certain circumstances
But I've never come across an agent applying a completely new goodybag for free after someone has run out of data
Perhaps they are a new customer and the agent has decided on this course of action as a one off goodwill gesture

I would have expected that the agent would give additional advice on using an appropriate goodybag and advice on using less data
(switching off wifi assist, switching off automatic app updates ect)
And impress on the customer that its a one off goodwill gesture

bluemoonbaz

sloz And impress on the customer that its a one off goodwill gesture

Agreed
endorphin thanks for bringing this to our attention and this gives clarification for the helpers

kate1028

I think if giffgaff had been generous enough to give me a free goodybag, I would have thanked them personally, but not mentioned it on the forum, in case it was setting a precedent - even if I felt like telling people how impressed I was. Just my opinion !

jeank

kate1028
I totally agree with what you have said 👍
This could mean the floodgates have been opened ... others will be looking for free goodybags !!!! ...

🙉 🤔 I certainly hope not 👎👎

keithctaylor

kate1028 I think if giffgaff had been generous enough to give me a free goodybag, I would have thanked them personally, but not mentioned it on the forum

I think I would be telling the world about the excellent customer service in the hope of attracting more giffgaffers! [hint hint] 😆

endorphin

sloz But I've never come across an agent applying a completely new goodybag for free after someone has run out of data

Quite! Neither have I until today.

Perhaps they are a new customer and the agent has decided on this course of action as a one off goodwill gesture

If so you'd expect it to happen more often unless it was entirely down to the agent.

I would have expected that the agent would give additional advice on using an appropriate goodybag and advice on using less data (switching off wifi assist, switching off automatic app updates ect)

In an ideal world...

And impress on the customer that its a one off goodwill gesture

Absolutely. Now that the post is visible for all to see I wonder how many will be clamouring for a free goodybag. 😮

It also raises the question of wherever we as helpers should suggest asking the agents for a free goodybag in some circumstances rather than just saying giffgaff don't hand out freebies.

kate1028

keithctaylor I think I would be telling the world about the excellent customer service in the hope of attracting more giffgaffers! [hint hint] 😆

Yep - all queuing up for a freebie ! 😅

jaymailsays

@bobrobinson
The date you viewed is not their joining date but their community debut.

Hope the agent has not been reprimanded, for an act of kindness 😧

bobrobinson

jaymailsays The date you viewed is not their joining date but their community debut.

Hope the agent has not been reprimanded, for an act of kindness 😧

Hiya .
Yep i realised that ws the case a couple of hours after i posted my post ( silly me 😅 )
And thanks for getting back to me.
Yep i hope so too as we dont know the full story realy.
All the best Bob. 😄