Monthly usage statement (free giffgaff to giffgaff calls)

ray2

In the email it say's "Free calls and texts:
Remember, you'll get free calls and texts to other giffgaff numbers as long as you add at least £10 credit every 3 months". No mention of buying a goodybag or if another member adds credit to your account.

Can we not change it to "you will get free calls and texts to other giffgaff numbers as long as you add at least £10 credit/buy a goodybag or another member adds credit to your account"

Many members won't click on the add £10 credit line, so will think that buying £10 of credit is the only way to get the free giffgaff to giffgaff calls and txts,

@t_will , @alex_w , @amy_b_d (not sure who deals with the emails) 😄

keithctaylor

ray2 Can we not change it to "you will get free calls and texts to other giffgaff numbers as long as you add at least £10 credit/buy a goodybag or another member adds credit to your account"

To be slightly clearer, how about
"you will get free calls and texts to other giffgaff numbers as long as one of these 3 happens:

You add at least £10 credit.
You buy a goodybag.
Another member adds credit to your account"

alex_w

ray2 @t_will , @alex_w , @amy_b_d (not sure who deals with the emails) 😄

None of us ... but one of the Eds can pass it over to the team that does handle the emails. I've flagged your post to make sure it gets picked up.

endorphin

Yes, accuracy is key for these emails!

bill48er

Of course the free calls and texts are really only applicable to PAYGO and goodybags which cost less than £10 as the others already have unlimited calls and texts 😀

ray2

bill48er Of course the free calls and texts are really only applicable to PAYGO and goodybags which cost less than £10 as the others already have unlimited calls and texts

I agree Bill,which is why it should be made clearer on the emails being sent out,,simple information will go a long way ,especially for new members 😄

queenied

A very good point, in my opinion. When I first joined giffgaff I was unsure if keeping up my goodybag every month would suffice (I just had to assume this was the case). I think keithctaylor presents it in a very clear way.

endorphin

keithctaylor 2. You buy a goodybag.

I would propose a slight amendment to:

You buy any goodybag.

dez_d

Thanks for the flag alex_w and @ray2
I'll get this forwarded now.

Update: Now flagged.

This also reminded me of something I addressed a few years back when I was a member. There are several ways that the gg to gg free calls can be extended and with a bit of luck we can align this info.
My labs idea is here - https://labs.giffgaff.com/idea/16701590

keithctaylor

Thanks endorphin
Also I think the idea linked by dez_d needs to be incorporated.

ray2

dez_d Hi Dez and @alex_w thankyou both 1 for getting it to the right staff member and 2 for flagging it to the team 😄
just looked at your idea Dez ,nice one ,you made some valid points for the change (except gigabags which have disappeared 🤣 ) lets hope that gets a "looking into" once a new labs staff member has been sought 😉 especially after 4yrs of waiting 😅 .