Premium SMS

georgestewart

I would recommend that nobody hold any form of credit in your giffgaff account
as this can be taken by scammers without your knowledge and without giffgaff informing you directly of these transaction and once it’s gone giffgaff are adamant that there is nothing they can do to help you get reimbursed

natty88

georgestewart if you've received a premium rate text saying you've subscribed to a service please check these two guides out

premium texts guide https://community.giffgaff.com/d/18597940-premium-text-charges-do-s-and-don-t-s

Also check here

https://www.payforitsucks.co.uk

clikasarus

georgestewart
Welcome to giffgaff in the community

reading your post I can only assume that you have been scammed and if this is the case

I am very sorry for you

sloz

georgestewart
Hi, do you know the company that deducted credit?

have you received a text from a 5 digit number or from a word or words indicating you've subscribed to a premium service?

Have you received a text from 30090007
(or similar 8 digit number)
Confirming a payment from payforit?

Have you texted the word STOP to a 5 digit number and have you received a reply confirming you've unsubscribed?

georgestewart

Yes have done all that but you are all missing the point my original post was advising not to hold any type of credit in your account as its ok having all these suggestions but the fact is
it’s all to late as the money has already gone from your account
so these suggestions do hot help you recover any of you scammed money

sloz

georgestewart
Could I ask which company it was?
Was it wapstar?

Can you recall when you first (inadvertentl) subscribed?
Can you recall the text saying you had a free 24 hour period before the subscription starts?

jfc1951

georgestewart but the fact is
it’s all to late as the money has already gone from your account

But, usually, one is informed by text that one has (been) subscribed to a service and that a FREE trial period ends at a stated time. Instructions are given on how to unsubscribe. Also included is a, goodybag inclusive, number to call which can be used to unsubscribe.

Did you not get the opportunity to unsubscribe before funds were taken?

To clarify, subsequent texts are not Premium Rate texts. They are receipts for a subscription taken.

But all that said, it is a cause for concern that paying for such services does not require one to opt in with giffgaff as it does with some other providers.

EDIT to correct typos.

lmort57

georgestewart could you please refrain from repeat posting this? thanks

georgestewart

lmort57 why is it your concern

georgestewart

sloz it’s not wapstar and I did not inadvertently subscribed to anything and if I did get a text saying i had a free 24 hour period before the subscription starts?
then that in itself suggests it’s a scam

sloz

georgestewart
several companies offer a free 24 hour period

6 months ago, giffgaff introduced an extra level of authorisation
https://community.giffgaff.com/d/22269542-changes-and-new-features-helpers-updates-thread/21
Which should make it almost impossible to inadvertently subscribevto a premium service

Could I adk when you believe the subscription started?

georgestewart

sloz not sure but all I can tell you is I’ve been charged 3 times
23/10/2019 10:14:18 00089430090009 £4.50 Premium SMS
30/10/2019 11:14:26 00089430090009 £4.50 Premium SMS
06/11/2019 11:14:33 00089430090009 £4.50 Premium SMS

sloz

georgestewart
The numbers that the agent gave you indicates the payments arrived from the payforit confirmation number
30090009

Can you confirm did you text the word STOP to a 5 digit number?
And did you receive a reply confirming you've unsubscribed?

Look in your phone,s blocked list
if you have blocked any 5 digit numbers
And any 8 digit numbers starting 3009
Unblock them now
But
Copy them in some paper first
And post them here