{Resolved} -Possible issue with Calls & Texts Friday 8th November 2019

_kara_

Service	Status
Incoming and Outgoing Calls & Texts	✅Available
Community & Dashboard via Website & App	✅Available

Summary

We have been informed of a possible issue with Calls and Texts by some members. We are currently looking into this as a priority and will keep you updated on this thread.

Most Recent Update – 09:00 09th November 2019

Morning folks,

I've just got word that this has now been fixed and members should now be able to use calls and texts as normal. If you are still not able to use calls and texts please switch the phone on and off again and try again. Also, check out these handy links if your still having some issues.

Please check that there is no service issue showing in the area you're in
( https://giffgaff.com/coverage-and-service ),
then try restarting your phone or performing a manual roam
( https://www.giffgaff.com/help/articles/how-to-perform-a-manual-roam ),
then check that you do not have any numbers blocked,
then try switching your phone from 4g to 3g mode.
(if you are unsure how to do this our lovely members in Help & Support will guide you, just ask them here https://community.giffgaff.com/t/help-and-support - and remember to let them know what model of phone you have)

We are so sorry for any inconvenience caused and we thank you for your patience.

Regards.
Sandy

Update History

Most Recent Update – 09:00 09th November 2019

Morning folks,

I've just got word that this has now been fixed and members should now be able to use calls and texts as normal. If you are still not able to use calls and texts, please switch the phone on and off and try again. Also, please check out these handy suggestions if your still experiencing some issues:

Please check that there is no service issue showing in the area you're in
( https://giffgaff.com/coverage-and-service ),
then try restarting your phone or performing a manual roam
( https://www.giffgaff.com/help/articles/how-to-perform-a-manual-roam ),
then check that you do not have any numbers blocked,
then try switching your phone from 4g to 3g mode.
(if you are unsure how to do this our lovely members in Help & Support will guide you, just ask them here https://community.giffgaff.com/t/help-and-support - and remember to let them know what model of phone you have)

We are so sorry for any inconvenience caused and we thank you for your ongoing patience.

Regards.
Sandy

Update – 20:00 8th November 2019

Hi folks,

We have been informed by some of the members that there may be an issue with Calls and Texts at the moment. If any members find that they are experiencing issues with their calls and texts there are a couple of things that are worth a try.

Please check that there is no service issue showing in the area you're in
( https://giffgaff.com/coverage-and-service ),
then try restarting your phone or performing a manual roam
( https://www.giffgaff.com/help/articles/how-to-perform-a-manual-roam ),
then check that you do not have any numbers blocked,
then try switching your phone from 4g to 3g mode.
(if you are unsure how to do this our lovely members in Help & Support will guide you, just ask them here https://community.giffgaff.com/t/help-and-support - and remember to let them know what model of phone you have)

We are looking into this as a priority and will keep you updated on this thread.

Regards.
Kara

lmort57

Cheers for the update @_kara_ Hopefully nothing too serious and soon fixed for those whom are experiencing issues. 👍

scousema

Update – 09:00 09th November 2019

Morning folks,

Please check that there is no service issue showing in the area you're in
( https://giffgaff.com/coverage-and-service ),
then try restarting your phone or performing a manual roam
( https://www.giffgaff.com/help/articles/how-to-perform-a-manual-roam ),
then check that you do not have any numbers blocked,
then try switching your phone from 4g to 3g mode.
(if you are unsure how to do this our lovely members in Help & Support will guide you, just ask them here https://community.giffgaff.com/t/help-and-support - and remember to let them know what model of phone you have)
We are so sorry for any inconvenience caused and we thank you for your patience.

Regards.
Sandy