Locked out of my account

doree30

I have been trying to change the password to gain access to my account .
When I finally do gain access to the account there is no way to view my current usage and it tries to sign me up as a new member?
What am I doing wrong??

natty88

doree30 Try this way use your mobile number instead of your username then enter password make sure your logging into correct account by sending a free text with the word username to 43430,

harrrrrry

doree30

Are you sure you're logging in to the correct account?

capri55

The fact that it's trying to sign you up as a new member means that either you're not logged in to the correct account, or that your account has expired (it needs to make an outgoing call or text, use the internet or receive a payment every 6 months to stop it expiring.

You should be able to use the password reset procedure to find your membername:

go to https://giffgaff.com/support/lost-password
choose the option to be notified by email
enter your phone number

You'll receive an email and your membername will be in the subject.

Have you definitely used your phone for one of the above services in the last 6 months?

doree30

Hi thanks for coming back to me.
I did follow the instructions as you said - problem is it sent me a list of names - about 6 - which it says are all registered to the same account - 2 of them I recognised - but not as being registered to the Same account? - I then confused myself because I couldn't remember the right one?
Right now the only way I can check my balance is by sending a text or calling someone - but I can't view or change my goodybag.
I have used the account during the last 6 months - as my current goodybag ends on 18th November...

harrrrrry

doree30 it sent me a list of names

Are you sure you entered your phone number, not an email address?

You can register several accounts to the same email address, but it should not be possible to register one account to each phone number.

janetihill

Hi text USERNAME to 43430