Calls & Text Issues

helenthomo

Having the same problem. Switched to a new iPhone yesterday and calls going straight to voicemail but am able to call out. Have tried all suggested fixes.

alexmgg2

helenthomo Having the same problem. Switched to a new iPhone yesterday and calls going straight to voicemail but am able to call out. Have tried all suggested fixes.

There have been several reports of this problem, and it is currently under investigation. In the meantime, try switching your phone off and on a few times. Check for network equipment problems by putting your postcode into the Network status checker here:

https://giffgaff.com/coverage-and-service

Try switching your phone form 4G to 3G.

For more information, see this thread in the Service Updates forum:

https://community.giffgaff.com/d/33033497-reports-of-possible-issue-with-calls-texts-friday-8th-november-2019

HTH

helenthomo

Thank you for your tips, I did a manual roam, switched to Vodafone then back to auto and seems to have fixed the problem 😀🤞🏼

p33t3r

If you have moved to giffgaff turn off iTunes and imessage and reboot then resync after the reboot The apple environment remembers previous information and this needs to be cleared and updated so that the phone presents itself to the new network properly. Often it presents the old network to outside phones