danie05178
Hi, for future reference flow the advice below
an agent will remove the goodybagaand apply the £25 goodybag
But it could be tommorrow afternoon /evening before they do so
Or
You could just carry on using the £20 goodybag (with 41gb)
And start another goodybag early once you've used your data allowance
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-balance-incorrect/form
In the box provided tell the agent you topped but lost a little credit before you had chance to buy a goodybag
And you purchsed a £20 goodybag which you didn't really want
Ask if they would remove the £20 goodybag and apply the £25 goodybag
Replies are found here
Http://www.giffgaff.com/support/questions
Switch mobile data off
And refrain from using your phone
For future reference, you don't need to redeem or add the voucher first and then complete a second step and buy a goodybag with the credit
You can do the process with 1 step,
To complete the 1 step process, you need to buy a £25 o2 voucher instead of £15 and £10 giffgaff vouchers
(From your phone)
Call 43430 and press option 2
(not option 1)
Choose your goodybag and select to pay with a voucher
Input the voucher code to complete
(logged in with a browser)
From your my giffgaff page
Http://giffgaff.com/dashboard
Click the yellow buy goodybag button
(if you already have a live goodybag and want to queue, click here
Http://giffgaff.com/buy )
Click the goodybag section and select a goodybag.
On the ways to pay, there's an option to use a voucher
Click that
Input your voucher code and click the yellow continue button
(via the my giffgaff app)
DON'T click the buy goodybag button from the main account page
Click the menu button (top /left)
Click "ways to buy"
You'll then be presented with the same pages as though you were using a browser, and the pay by voucher option will be visible
