Replacement sim

capri55

Can anyone help, I accidentally blocked my sim and phone I’ve got a replacement sim but I’ve forgot my member name so I’m not able to activate

sloz

capri55
Hi, what date approximately did you activate your previous sim
(when did you join giffgaff)

Once you bar your sim, you can't then log in with your number, you must use your username

Is the username similar to the one you're logged into?
Could you attempt a guess at it?

What date did you last top up or buy a goodybag?
And did you receive an email from giffgaff confirming that transaction?
Your correct username will be mentioned within that email

harrrrrry

capri55

You should be able to use the password reset procedure to find your membername:

go to https://giffgaff.com/support/lost-password
choose the option to be notified by email
enter your phone number

You'll receive an email and your membername will be in the subject.

ps -- it's not necessary to actually reset your password -- you can go straight ahead and activate the new sim.

Two things to note:

log in to your account before you go to the activation link
when you've entered the activation code, do not choose the option to set up a new account

Both of these are essential if you want to keep your phone number, credit and goodybags on the new sim.

harrrrrry

doree30

Are you sure you're logging in to the correct account?

capri55

The fact that it's trying to sign you up as a new member means that either you're not logged in to the correct account, or that your account has expired (it needs to make an outgoing call or text, use the internet or receive a payment every 6 months to stop it expiring.

You should be able to use the password reset procedure to find your membername:

go to https://giffgaff.com/support/lost-password
choose the option to be notified by email
enter your phone number

You'll receive an email and your membername will be in the subject.

Have you definitely used your phone for one of the above services in the last 6 months?

sloz

harrrrrry
Once you bar your sim, in addition to not being able to log in with your number
You can't request a password reset link using your number