several of us have noted that this month’s payback doesn’t seem right

jfh

Hello, it wishing to be ungrateful but several of us have noted that this month’s payback doesn’t seem right. I’ve never had such a low amount. Could you possibly investigate please?

ianmorland

jfh thanks for the heads up on this.

I'll look into this and report back with my findings

mcilwraith

jfh certainly no problem here

jcoxy46

jfh
I noticed that myself last week, contacted the support team and was sorted out straight away

weetinamc

jfh i didnt do too well compared to other months but as has been said many times its the icing on the cake at giffgaff

richybhoy36

jfh Hi there not to seem ungrateful as this is a bonus for us ! I do feel that for the effort I put in in October would have given me a lot more payback than I actually got ! I sent a P.M. to @alex_w but no reply yet !

sophiejam92

jfh yes I couldnt agree more

delly105

jfh a few of us noticed this I thought it was just me at 1st but it's not only me

williamwalker

jfh
I honestly think it's different since the new site.

stephenpperry

jfh interesting, i did think mine seemed low too, hopefully its fixable.

thebooky

jfh
I was thinking the same

kimchi

jfh I've not really been active on giffgaff to have noticed anything in all honesty

hanag12

jfh mine was less then previous months also

richybhoy36

jfh Hey I sent an agent a message only to be told its correct ! They have only read what payback I received and didn't do 1 bit of investigation ! Just have to accept what we got by the looks of things !

123kingarthur

jfh I have not got anything yet

suppers_ready

It looks OK to me, apart from the points statements that are being sent out.

They say there are two months left to earn payback, should be only one month after the October points statement.

endorphin

suppers_ready They say there are two months left to earn payback, should be only one month after the October points statement.

Looks like another cut & paste oversight! 😮

But back on topic I've no complaints about my payback this month.

dez_d

suppers_ready They say there are two months left to earn payback, should be only one month after the October points statement.

I've just had mine and noticed the same thing, looks like an oversight and as you say it should only be one month left.

Dez

claire1uk

suppers_ready
Mine said the same.

hdavey17

jcoxy46 Did you get things rectified? How did you contact the support team to investigate?

richybhoy36

endorphin Going with the issues with the last payback tally I thought they would have been ironed out ! But got a b something wrong !

timwilliams25

Never look a gift horse in the mouth. Nobody knows the winning formula but maybe there is a bug in the system. At least by raising it as an issue, giffgaff team can look into it.

ashleybristoluk

i got my email today about it. something ain't right but eh can't be help

hdavey17

@jfh Yes I was one of these people. Always grateful for my payback, it’s like a little hidden bonus that I benefit from but there was huge difference compared to other months.

ianmorland

richybhoy36 sent a P.M. to @alex_w but no reply yet !

Alex is currently on holiday, so that’s likely why you’ve not had a reply just yet I’m afraid.

Just to clarify, I am currently investigating the entire payback run at the moment, for all members. I’m around a day and a half into it at the moment, so hope to have an answer for this soon.

Ian

sophiejam92

All though I am very great full for anything recieved

gedbell

ianmorland nice work, thanks for looking into this. 😀💪

hdavey17

ianmorland Thanks for the update.

I received my October statement this morning, and compared to September calculations it just doesn’t tally up.

I don’t think anybody who has commented is being ungrateful, just raising concerns that perhaps something has gone wrong that needs looking at.

richybhoy36

ianmorland Brilliant Ian hope you find that there was a problem somewhere in the system !
Thanks for letting us know !

delly105

ianmorland it's good that you are looking into this .hopefully it will get sorted x

jaymailsays

sir_bifford take what is given and not say anything.

Incorrect.

Senior giffgaff Engineer @ianmorland is investigating whether the new platform has affected existing algorithms that calculate payback differently from before.

Probably best to wait for the outcome, don't you think?

ianmorland Just to clarify, I am currently investigating the entire payback run at the moment, for all members. I’m around a day and a half into it at the moment, so hope to have an answer for this soon.

Ian

shabazmoqsud

ianmorland even though i think my payback is fine glad your investigating if there is an issue everyones payback should be updated with correct amount.

extreme_one

ianmorland Alex is currently on holiday, so that’s likely why you’ve not had a reply just yet I’m afraid.

Just to clarify, I am currently investigating the entire payback run at the moment, for all members. I’m around a day and a half into it at the moment, so hope to have an answer for this soon.

Ian

Hi Ian,

Any news?