| Service | Status |
|---|
| PAC or STAC requests - All methods | ✅Available |
| Community access | ✅Available |
| All giffgaff services | ✅Available |
Summary
We have been seeing an issue which has impacting all PAC and STAC code requests. This meant that if a member requested either their PAC or STAC via their account settings - they would have seen the following message - Sorry, we can't provide your PAC right now. Please contact an agent. or trying the 43431 IVR - we currently have gremlins in the system. We are glad to say this is now resolved
Most Recent Update – 08:46 15th November 2019
Hi folks,
Late last night, we were made aware of an issue that had been affecting members that had tried to receive and PAC or STAC code. We have now identified this fault and the team have implemented a fix to resolve this issue.
Sorry for the inconvenience cause and your patience is appreciated at this time.
Regards
Dez
Update History
Most Recent Update – 08:46 15th November 2019
Hi folks,
Late last night, we were made aware of an issue that had been affecting members that had tried to receive and PAC or STAC code. We have now identified this fault and the team have implemented a fix to resolve this issue.
Sorry for the inconvenience cause and your patience is appreciated at this time.
Regards
Dez
