Missing notifications

queenied

I've seen a lot of threads about notification bugs, but haven't found one for this yet. Please add this post to a previous one if I have missed it!

I have noticed that I am frequently not receiving any notification for replies to my posts. I have been refreshing the page as I know this sometimes forces them to appear, but often they are not there at all. I'm finding replies to my posts by chance if I revisit a thread. This isn't very useful in Help and Support, for example, if someone asks me further questions regarding their issue.

Is anyone else having this problem?

harrrrrry

queenied

You can request reply notifications for individual threads. While the thread is displayed on screen:

on desktop, it's done by changing the Follow dropdown (which is permanently visible underneath the main Reply button) to Following, It will also turn blue
on mobile, it's similar but the Follow dropdown is harder to find -- it's only visible above the first post in the thread

Or, you can set automatic notifications on all threads you reply to:

click on your member name, alongside the bell icon. On desktop, both of these are permanently visible. On mobile you'll only see them by going to the forum home page and clicking the three-line menu icon.
go to settings
you will see a list of the possible types of notification, and can separately choose whether to receive each of them via the web interface (ie, through the bell icon) or by email

queenied

harrrrrry Thank you. I have double checked that my settings are how I want them, but there still seems to be an issue.

This thread, for example, was automatically set to "Following" when I created it. However, I received no notification of your reply - I have only discovered it by clicking back into the thread.

harrrrrry

queenied

I received notification of your reply by email, which is what I have configured at https://community.giffgaff.com/settings

If you have the same setting, you may need to check your email's spam folder to see if they're going there.