Some tag views are slow to load

endorphin

I've noticed that the Announcements, Feedback, Super recruiters, Help discussions and brainstorm, giffgaff pioneers and KB editors tag views are slow to load taking several seconds each. The other tag views load within a second.

isabel1066

endorphin looks like GD is stuck and the threads are not moving.some of them for 22 minutes but now they have moved.

ianmorland

endorphin I've noticed that the Announcements, Feedback, Super recruiters, Help discussions and brainstorm, giffgaff pioneers and KB editors tag views are slow to load taking several seconds each.

Yes, we're aware of this issue.

In brief, it's a side effect of our temporary solution to speed up tag loads for the main tags, ie H&S, GD, Contribute, etc. For those tags, we only load threads which were active within the last month or so. This however does not make sense for some other, slower moving threads, or where we need to have older threads showing in the tag view.

Ultimately, this issue, and the overall site search will be solved when we roll out our 'Elastic Search' functionality.

Hope that helps clear up what's going on here 🙂

ianmorland

endorphin we've just rolled out an update to the tags, which make a drastic improvement to tag loading, which addresses this issue.

@alex_w has posted here about the changes.

I'll mark this thread as 'resolved' 🙂

endorphin

isabel1066 I'm only talking about the time it takes to load the list of threads when you first open a tag view. The tag view being slow to update or being stuck is another issue.

endorphin

ianmorland thanks for the explanation and it does make sense. I assume that when Elastic Search is rolled out all the tag views will load quickly rather than slowly!?

ianmorland

endorphin I assume that when Elastic Search is rolled out all the tag views will load quickly

Precisely, and with their full contents 🙂

endorphin

ianmorland I can't wait! 🙂

endorphin

ianmorland bizzarely whereas the Feedback tag view is slow to load, all of its subtag views (Visuals, Bugs, etc.) load quickly!?

sloz

I've just noticed that apart from the help and general sections,
in all other sections, threads are shown as "read" after 20 threads
(I believe it's after 15 in Contribute)

Additionally...
I know some sections take longer to load than others (KB feedback for instance)
But I've noticed that the announcement section now tales similarly much longer to load
(around 25 seconds)
When others take 2 or 3 seconds

dez_d

Thanks for the nod on this sloz. @ianmorland has just passed over a link of a known issue you raised and it makes sense to merge your observations here to.

He has said he will have a look at the read status you mentioned as soon as possible.

Dez

ianmorland

endorphin because they’ve been loaded by the primary tag already, so the sub tags are already cached 🙂

endorphin

ianmorland I didn't load the primary tag view first so the subtag views couldn't have been already loaded! If you go to the all Tags view and click any of the Feedback subtags, without visiting the primary tag view first, the subtag view loads immediately (well, more or less)!?

alex_w

endorphin This is likely because each sub-tag houses fewer discussions. There does seem to be a "tipping point", where speed remains reasonable below a certain threshold but once that threshold is reached the speed slows down (and continues getting slower with increasing volumes).

endorphin

alex_w roll on Elastic Search! 🙂

endorphin

ianmorland do you know why my username in the OP of this thread has been marked as "[deleted]":

😮

ianmorland

endorphin It’s a known intermittent issue I’m afraid.

Essentially, this happens when the user profile is not loaded quickly enough. A page refresh usually brings it back in, we’ll work on a fix in due course