| Service | Status |
|---|
| Returning a phone purchased from giffgaff | ✅Available |
| My giffgaff account access | ✅Available |
| Community access | ✅Available |
| All other giffgaff services | ✅Available |
Summary
We are currently experiencing an issue with Phone returns - members that have purchased a phone that are now attempting to book a return are unable to and will receive a 'This site can't be reached' error message. This has now been resolved.
Most Recent Update – 10:20 21st November 2019
Hi folks,
We can confirm that the issue with phone returns, whereby members were receiving the error message 'This site can't be reached' when trying to book a return has now been resolved.
Apologies for any inconvenience this may have caused and we appreciate your patience whilst the teams were working to get this resolved.
Alexandra
Update History
Most Recent Update – 10:20 21st November 2019
Hi folks,
We can confirm that the issue with phone returns, whereby members were receiving the error message 'This site can't be reached' when trying to book a return has now been resolved.
Apologies for any inconvenience this may have caused and we appreciate your patience whilst the teams were working to get this resolved.
Alexandra
Most Recent Update – 21:40 20th November 2019
Hi folks,
We have recently been made aware that there is an issue with phone returns, whereby members will receive a 'This site can't be reached' error message. We are currently looking into this issue and as soon as we have any further updates, we will let you know.
Apologies for any inconvenience this may cause and we appreciate your patience whilst we continue to investigate the root cause.
Alexandra
