@_kara_ has offered to make sure that these cases are properly investigated.
Please follow the process and let us know the outcome.
You can also pursue Remote Games Ltd yourself. You are entitled to see proof that you consented to their charges. Vague statements that you must have clicked on a link are NOT PROOF OF CONSENT
Insist on seeing::
• Screenshots of the subscription workflow where you were alleged to have signed up for this service.
• A description of what the service you are supposed to have subscribed to provides? Is this a newsletter, access to a web portal?
• Any evidence that after supposedly signing up for the service, you actually used it
• The complete web server log of the subscription, including the User Agent strings containing all device details (browser, device type, device IP address) together with dates and times.
• If the subscription started after 11th May 2019, auditable proof of the additional authentication used (as required to comply with O2/giffgaff rules)
• Full company details of the company operating the service, country of registration, full name of company, company number and registered company address.
• Details of the Accredited Payment Intermediary(API) which handled the payment
• Details of the company’s disputes procedure, including any ADR scheme you can refer the matter to if they fail to provide a full refund.
If they can't provide this, they are in breach of the Phone-paid Services Authority rules and you should receive a FULL refund of money taken and your costs..
Payforit scams should also be reported to the regulator here:
The company behind this scam are Remote Games Ltd, who have previously been fined £70,000 with £15,000 costs by the regulator for operating similar scams. https://psauthority.org.uk/for-business/adjudications/2015/2/remote-games-ltd-18639-adjudication-by-consent-adaf414e-59a1-e411-a529-00155d051116
It is to be regretted that giffgaff continues to facilitate fraud by such companies, and that, despite assurances given on this forum, members are still being fobbed off by agents without any proper investigation.