Sim card

chess1996

Lost my sim on holiday what do I do?

bought a new sim but I need my old number

redknight3333

chess1996
Good evening my friend, simply do a sim swap, more info below.

Get a sim from here https://giffgaff.com/orders/mgm

https://giffgaff.com/profile/details#simswap

take a note a sim swap is not possible between 9:30 pm and 4:30 am.

All your airtime credit and active and or queued goody bag will be transfered and your old number will be moved over to the new sim.

blairwilliams

@chess1996

You just need to do a SIM swap by logging into your old account with the old number.

https://giffgaff.com/activate

Use the above link to activate and link the new SIM to your old number.

redisblue

chess1996

Hi chess 🙂

Intriguing member name lol
Below is a step by step guide to reporting your sim lost and completing the sim swap too get you going again 🙂

https://giffgaff.com/help/articles/i-lost-my-sim

Sorry to hear you lost it but honestly dont worry its an easy fix and all will be shiny and new in a very short time 🙂

To do a sim swap you will need to wait till the morning 🙂

Red

aquaimagica

@chess1996

If you got the SIM, follow the steps on the link https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

On successful sim swap, your mobile number along with the goodybag and airtime balance will transfer over to the new SIM.

nickyjc68

aquaimagica thanks x

carly14589

Have a look here to help you

https://giffgaff.com/help/articles/i-lost-my-sim-what-should-i-do

nickyjc68

Help, had my phone stolen at work yesterday, already had a spare sim that’s was sent by giffgaff so have put in spare phone but checked this morning as I activated last night but none of my contacts have come over altho same number and all were saved to old sim. Does this happen automatically or have I lost all contacts?

tazzy19

nickyjc68
Unfortunately numbers physically saved to the old sim won't transfer.
Did you back up your contacts to a gmail or icloud account?
If you log into the relevant account you may be able to download them to your spare phone

nickyjc68

tazzy19 no I didn't back up to cloud. I not tech savvy at all so don't really understand what I should do. I have requested answer from agent by thank you.