kezzie290966 both SIMs came from packs I'd ordered that are sent to my name and address, so I'm presuming the 1000 payback will go on automatically yeah? My brother Jason's was activated on 24th November with a 20 quid voucher and my friend Sid activated his on 30th November with 10 quid thru my debit card. I will only get 1 lot of the 200 payback points and that's all good. I still can't see any payback points showing up in my account so am a bit worried. I'll be a bit more patient and see how it goes. Thank you so much for your help. Much appreciated.
You should see 1000 Payback points (£10 worth) on your Dashboard page soon, possibly even tomorrow (Friday the 6th of December). You will then need to choose how you want to receive your Payout, in time for the Payout, which is expected to start on the 16th of December. If you don't make your Payback selection in time, your Payback points will roll over until the next payout in June 2020, but if you still don't make the selection, they won't rollover again, they'll be lost.
You can choose to donate them to charity (matched by giffgaff), added to the airtime credit on your account, or paid as cash to your PayPal account.
For more information on Payback, see here: