My phone battery is faulty after replacing original battery

jal92

I have had my iphone 7 for 18 months. My battery life suddenly started draining 10 per cent every half an hour whilst locked with apps closed and the battery saver on. I got the battery replaced and the same issue is still happening. Therefore my phone is faulty unfortunately. Can a new iPhone 7 be replaced by yourselves?
Thanks

natty88

jal92 you'll need to take back to whoever replaced the battery for you and as it's now over the year warranty you'll be charged for any repairs via giffgaff sorry

nigelbrooks

jal92

It certainly won't be replaced after 18 months as it is well outside warranty.

I would return it to whoever replaced the battery.

jal92

natty88

natty88 I have already taken it back to who put a battery in and it still hasn't sorted the issue. What's the process of getting a new phone through giffgaff as I am still under contract?

Thanks

natty88

jal92 if wishing to purchase phone from giffgaff

here's a few handy links to buying phone's from giffgaff

https://community.giffgaff.com/t5/Getting-started/Buying-a-giffgaff-phone/ta-p/10441209

or if applying for a loan use this one

http://community.giffgaff.com/t5/Getting-started/Buying-a-giffgaff-phone-with-a-loan/ta-p/10724769

remember if approved you must go through the whole buying process again exactly as did first time same phone same colour same price plan and memory only after doing this will phone be dispatched to your uk address

jal92

nigelbrooks
I have since taken my phone back to who fitted the new battery and still not working properly with my phone. My battery is still draining at the same rate so must be an issue with my phone. Is it possible I could pay off the remainder of my contract and be entitled to a new phone?

i_am_sy

jal92

No, you do not have a contract with giffgaff. You have a loan to pay off for the phone. You can buy a new phone or take out an new loan with giffgaff at any point, however the full cost of that is down to you.

Your 1 year warranty has expired I'm afraid.

nigelbrooks

jal92

It's not a contract but a personal loan.

All that happens when you make the final payment is that you own the phone.

There are no replacements or upgrades.

In addition, having had a third party open the phone would invalidate any warranty that Apple (very rarely) extend beyond the 12 month iPhone warranty.

Sorry, but it's bad news all the way and I hate delivering it.

giffgaff20147

jal92 I have since taken my phone back to who fitted the new battery and still not working properly with my phone. My battery is still draining at the same rate so must be an issue with my phone. Is it possible I could pay off the remainder of my contract and be entitled to a new phone?

Hello you don’t have a contract you bought a phone with a loan from ratesetter finance it’s your you can use it on any network
it’s nothing to do with giffgaff now it’s out of warranty

if you want another phone then buy one just like you did last time there are no trade ins