Living in Europe

veraazu

As I live a lot of the time in the Netherlands, please can you advise me as I am unsure why I cannot make calls/texts against my monthly payment if I am out of the UK for longer than 3 months. Is my monthly payment just to keep my number and then I am expected to top up?

clikasarus

veraazu

welcome to giffgaff and the community

If you use our services outside the UK in the EU and selected destinations for 63 or more days in any four month period this is likely to be deemed to be an unfair use of our service.)

•Here is a guide to using your phone abroad ⬇️

https://giffgaff.com/help/articles/usingyourmobileabroad

 I hope you enjoy your time abroad and this is helpful for you👍🏻

endorphin

veraazu it's because you can only use goodybags in EU countries for up to 63 days at a time due to EU legislation. You are only meant to be able to use goodybags in EU countries for short trips and holidays, they are not meant to be permanently available. After 63 days you can still use your giffgaff SIM in EU countries but using your airtime balance instead of goodybags. See here for the roaming tariffs https://giffgaff.com/roaming-charges

Some more detailed info can be found here guide to using your SIM abroad.