new debit card auto top up didnt work

jaybet

Hi does anyone know how to reactivate auto top up for monthly goody bags. I got a new debit card and auto top up didn't happen. I have updated new card but cant find how to load new credit without getting a new sim?? Anyone have any idea please. Love the gif gaf value but so difficult to fibd answers and no option to talk to someone....so frustrating.

weelesleymc

jaybet when renewing the card recurring goodybag has to be switched off
you could do it now delete then save your details again

clikasarus

jaybet

Hi welcome to giffgaff and the community

You need to top up and buy goodybag manually with a voucher

Then reset the recurring goodybag here ⬇️

https://giffgaff.com/profile/payment-details

I hope this helps👍🏻