Recurring goodybag

marymyers

I have and continue to receive a number of emails informing me that my goodybag is no longer recurring.
I have attempted to address this issue and on each occasion I have been informed that it will now recur. I have just received another message stating that it will not recur.

johna002

marymyers Hi there 0 are you enabling our recurring goody bag using the link below?

https://giffgaff.com/profile/payment-details

tonychurm39

marymyers hello
is your bank card which is being used for the reccuring goodybags nearing its expiry date? that could be why.

natty88

marymyers check expiry date of your card if within one month of expiry date that would stop payments

If that's the issue update your card details here

https://giffgaff.com/profile/payment-details

Delete old card out enter new one and click save

Make sure all recurring payments an auto top ups are disabled

Once done that manually buy goody bag here

https://giffgaff.com/goodybags

Click one needed add to basket click continue This will give the payments options page click on pay by card payment then click confirm my order once done head to dashboard here

https://giffgaff.com/dashboard/

Look below goodybag will state why not set your goodybag to recur monthly so you don't have to worry click and follow instructions given

jt_21

marymyers
it may be an error, check all your details for recurring here https://giffgaff.com/profile/payment-details including checking your payment card hasn't expired, if it's not recurring, and you need this feature ..... remember you need to BUY a goodybag FIRST then set it to recurring

bentnose

marymyers
make sure you click SAVE when setting it to recur

marymyers

I have and continue to receive a number of emails informing me that my goodybag is no longer recurring.
I have followed instructions to address this issue and on each occasion I have been told that it will now recur. However I have just received another email to inform me that it will not recur. Could someone kindly assist please

bentnose

marymyers
make sure you click SAVE when setting it to recur

annadeville

@marymyers

Is the mobile number/ username the same you are using?

Were you having another account earlier?
Or used your card to pay a friend or a family members goodybag in the past?

bolshoibooze

@marymyers

Can you check the expiry date of your card that's linked to your account?
https://giffgaff.com/profile/payment-details

It's possible it may be doing this because of the card.

If you continue to get the emails, then the agent can check this, message them
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Setting-up-or-changing-recurring-goodybags-or-auto-top-up/