Hi there micha40039. Sorry to hear that giffgaff have taken a payment without your known consent. Please take a look at your giffgaff payment details and double-check to make sure that both Recurring Goodybag and Auto Top-up features are switched OFF, if not required. If one of those features is switched ON, this might be the reason for the unexpected payment.
If you want to request a cancellation of a goodybag or top-up credit bought automatically in error, or if a payment has been taken for no valid reason, please raise a case with an agent, as only agents can authorise refunds.
giffgaff Agents aim to respond within 24 hours. Agent replies can be viewed in the Messages From Agents section of your account dashboard. Thanks.
