Sim Card Validity

rebeccaklchan

Hi, I'm from Hong Kong. I ordered a giffgaff sim card a year ago and just activated it, I've just choose a GBP8 monthly plan because I'm going to UK for 5 days from this Sat. However, I'm not sure whether my sim card is valid or not as it seems that the sim card has been reported lost or stolen in my account. How can I ensure the card is valid to use?

johna002

rebeccaklchan Hi there - try calling, texting or using the internet to see if you can. If you can then this means your sim card is fine, If you need to replace your sim use the link below....

https://support2.giffgaff.com/app/ask/SIM-and-number/Replacing-my-SIM/form/

Please note that agents can take up to 24 hours to reply however are often quicker, you can see their response on the following link……..

https://giffgaff.com/support/questions

Note, agents work from 8am until 11pm Monday to Friday and 8am to 10pm Saturday & Sunday

natty88

rebeccaklchan if you've just activated the sim give up to twenty four hrs for full services to update older Sims will still activated but can take a little more time than normal try restarting phone every hour also remember only unlocked phones will work with a giffgaff sim card

If sim has previously been activated and not used in last 6months to make a call send a text or use of data it's likely deactivated as shown here for non usage of services

number recycling and none usage https://giffgaff.com/help/articles/why-is-my-phone-number-deactivated

bentnose

rebeccaklchan
allow time for activation to complete
try restarting your phone

rebeccaklchan

johna002
I don't know the phone number of the sim card. How can I get the number?
Since I'm now in HK, I haven't start to use the sim card.
My case:
My husband ordered the sim card a year ago under his name. I activated the card, set up my account and paid by credit card for a monthly plan (GBP8, 2GB).
From my profile and setting, it shows that:
In "Replace my SIM", when I clip it "open"
Oops. You can't use this service at the moment as you've reported your phone or SIM lost or stolen. Try again once you've activated your new SIM.

Is my SIM card valid to use?

sophiedeedanny

@rebeccaklchan

It seems the SIm card has been deactivated, if it's not used for 6 months and over.

That's the reason its giving the message of activate a SIM card.

You can order a new SIM https://giffgaff.com/orders/free-sim and activate it once it gets here in UK, airports may have a giffgaff SIM card, however the SIm you activate may not be the same mobile number.

In the meantime, you can get a local HK sim and use it for emergencies.

rebeccaklchan

I think time is running out to get a local HK sim, I'm going to UK this Fri.

I have authorised to debit my credit card of GBP8 for a monthly plan. Will GBP8 maintain in my goodybags and I can transfer to my son's account in giffgaff?

sloz

rebeccaklchan
Hi, when you clicked to pay, did the page show a successful message?

Have you received an email from giffgaff confirming the activation with details of your new giffgaff number?

Is your sim working?
Can you call 43430 ?