Phone not arrived and charged three times this month

My phone was meant to come yesterday but i later got told was delayed now ive checked my bank and three goodybag prices have came off

For phone queries use this link please

Phone issues

agents will reply via here usual time frame is 3to5 hrs unless busy then please allow up to 24 hrs maximum

replies show here when logged into you account

For the overpayments use this link please

Agents as it's account related

please inquire with agents here

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

Agents start work at 8am until 11pm daily

samforman85
you would need to contact an agent to get it sorted
https://support2.giffgaff.com/app/ask

Welcome to giffgaff and the community

•You will have to contact a agent as they deal with refunds try here ⬇️

•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️

Agents work from 8am until 11pm Monday to Friday and 8am to 10pm Saturday and Sunday

hope this has been helpful for you

That's unusual, can you check and see what it says under the payment section
https://giffgaff.com/profile/payment-details

Click on My order History.