Changing my number

graha59554

How do I change my number to a previous giffgaff number if I have lost the sim ? What pac code do I use ?

lmort57

graha59554 Thank you for contacting the giffgaff Community.

PAC Code is only to transfer a number to/from another Network!

It would appear that you have created a giffgaff account and activated this new SIM card and thus started a Brand New Account with a new number! This was not necessary but consequently you have now been given a new number (as if you were a New customer). I'm afraid that you cannot transfer giffgaff numbers between active giffgaff SIMs.

Therefore, to get your original Number back you will now need to do a SIM Swap following the procedure set out below:

Firstly, request via Agents to get this new SIM Refunded: https://giffgaff.com/support/about-giffgaff/right-to-cancel

Second, order another giffgaff SIM card: https://giffgaff.com/orders/free-sim

However, rather than wait for the replacement SIM to arrive by post you could do a SIM Swap straight away if you have any other giffgaff SIMs lying around (or can get your hands on one quickly) which hasn't been already activated. This is faster than requesting a Replacement SIM by post and will get you back up and running faster. You can also pickup a giffgaff SIM for about £1 from a number of High Street Stores like Poundland, Poundstretcher, B&M Stores, Tesco and other Stores.

When the SIM arrives, DO NOT create another new giffgaff account!

You must log into your OLD existing giffgaff account which has the number which you want to keep!

If you can't remember your old account login details go here https://giffgaff.com/support/lost-password to get a Password Reset link by email, you can use your mobile number or Membername in the field to request a Reset link for the account!

Once you are logged into the correct giffgaff account, please follow the SIM Swap procedure below:

There can be a delay when you do the SIM swap, so do it during a non-important time! It should be done and fully Activated again that day though, please remember SIM Swaps cannot be done between the hours of 9.30pm and 4.30am. Please be patient the SIM swap usually is completed in 30 minutes however, during busier periods it can take up to 24 hours to fully complete. It's a good idea you turn your mobile device off and on periodically to see if that helps.

If the SIM swap has not completed after 24 hours then you ask a giffgaff agent to investigate further. A giffgaff agent can be contacted simply by following this link https://support2.giffgaff.com/app/ask/SIM-and-number/Performing-a-SIM-Swap/form/.

Please note it can take up to 24 hours for a giffgaff agent to reply to your question.

PROCEDURE TO CARRY OUT A SIM SWAP

Once your new SIM is with you Login to your account https://giffgaff.com/dashboard and then go to this page: https://giffgaff.com/profile/details#simswap

Enter the 6 digit activation code on your new SIM card and click "Activate your SIM".

This is where SIM Swap starts. You'll be told that you are about to carry out a SIM swap. You can make sure that the new SSN codes match the new SIM (it is the code on the back of the sim card). All good? Then, press "Yes, I want to replace my SIM"

You will then be asked if you are sure you want to do a sim swap. Click "Yes I'm sure" to complete the process.

Once you have pressed "Yes I'm sure", you will be taken back to My giffgaff where your dashboard will read "We're activating your SIM".

Once the SIM is fully activated your phone number, goodybag and airtime credit will show.

eddiehk6

graha59554

You do not need a PAC, as this is only used to transfer your number to a different network.

You appeared to have created a new giffgaff account and activated this new SIM on this new account. This was not necessary and has given you a brand new number (as if you were a new customer). You cannot transfer numbers between active SIMs.

To achieve what you want and recover your original number:

Get this new SIM refunded
Order another free SIM card. Or purchase a blank giffgaff SIM from a local shop if you don’t want to wait.

When the SIM arrives, do NOT create another new giffgaff account.

You must log into your OLD existing giffgaff account (the account associated with the number you wish to retain). If you can't remember your old account details, click here
Enter your mobile number in the field, and choose to send your password reset link by email.
Once you are logged into the correct giffgaff account, follow the 'SIM swap' instructions

Your existing goodybag, credit, and original number will all get transferred to this new SIM.

firoze

You need to do a "SIM swap"; here is the guide how to do this:

http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

Basically you firstly should order a new SIM from giffgaff or any of the links here (if you don't have one already to hand).

Once you have it, you must log out of your present giffgaff account.

Then follow this link, enter the 6-digit activation code on your new SIM card confirm that you already have a giffgaff account and that you wish to replace your SIM":

https://giffgaff.com/activate

The actual swap usually takes up to an hour, but can take up to 24hrs on occasion. Reboot your device a few times while it is going through.

Please note any active goodyBag(s) and airtime credit will be transferred across, but may not be shown in your account until the new phone number is registered, which can take up to 4 hours.

There is no need for a PAC, which is used if you want to port an old number from another provider in to giffgaff, or alternatively to take your giffgaff number out to a new network provider.

graha59554

lmort57 hangnon thdts <censored> man , you say once I have started another number it can’t be transferred ??? Well what about temporary numbers then !?? <censored>

lmort57

graha59554

Please refrain from using such language!

Please also be aware that these forums are worked on by Members of giffgaff just like yourself, we are NOT giffgaff staff, we can only offer advice and guidance based on our knowledge of the service and how it works, and I am afraid that this is how it works with giffgaff, they simply do not allow to transfer an existing giffgaff number over to a new giffgaff SIM unless you perform a SIM Swap!

Sorry about that and sorry you find it frustrating, but using profanity isn't going to help you or encourage me to try to assist you further! Have a good day!