willbrooks the biggest problem that giffgaff and all other MVNOs have is that the features and services they can offer are completely controlled by the network they use to supply their services so in giffgaff's case O2.
A prime example as mentioned above are esims which a lot of giffgaff members would love to have for phones and smart watches that use embedded sims but currently O2 only offer esim support to their own contract customers and not to any of the virtual networks that they supply so not just giffgaff but also Tesco Mobile and Sky etc.
If and when O2 decided to offer a similar product to smart numbers the same situation would apply in as much as giffgaff could only offer them if O2 decided they could.
So like all other MVNOs,sadly there's a huge difference at times between what giffgaff would like to be able to offer their members and what they can offer them.
