giffgaff SIM NOT SWAPING

qusai123

so I've ordered a new giffgaff sim because my old one isn't working, and now it's not letting me swap the number or put my old number to my new sim card when try to do it a page comes up and says "oops seems like we've got gremlins" someone help me PLEASE THIS IS VERY IMPORTANT THANX

johngould

qusai123
Hi,
Try using a different browser or device, or clearing browser cookies.

natty88

qusai123 are you following all steps here to

Sim swap please follow this guide to swap current number to new SIM card sim swap please don't top up only use activation code on new sim card

http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194

please
remember sim swaps cannot be done between 9.30pm and 4.30am also remember to restart phone after approximately 30minsif you don't have a spare SIM pop into likes of pound land pound stretchers Tesco asda Sainsbury Argos Iceland heron foods Co up one stop or Mc colls buy new 3in1 SIM from around 79p then follow SIM swap link given

kevinjamesbell

qusai123 I done a SIM swap recently and went through hell. What giffgaff failed to mention was that the NEW SIM might not be working... Thankfully the 2nd SIM worked and Christmas is no longer cancelled. NIGHTMARE.

sloz

qusai123
Hi, if your sim has stopped working because your services have been barred, you will see a gremlin message when trying to perform a sim swap

On your my giffgaff page
Http://giffgaff.com/dashboard
Do you see your number next to your username?
Do you see your balance or does it say information or balance not available?

With your current sim, can you still call
1 1 1 ?
Have you sent any group texts?

qusai123

johngould yes as I said before I will try that tomorrow thanx though and stay in touch with me guys

usmahn123

try using a different browser or trying a a later time

qusai123

usmahn123 yes I will try that tomorrow because I cant do sim swaps at this time now unfortunately , wish me luck guys

qusai123

kevinjamesbell omg its the worst thing ever guys, basically I went to update my iPhone in the morning then my sim stopped working after the update, so I went to the apple store and they told me something is wrong with the sim card and not the phone, so then the man reset my phone and erased everything, after that he was starting it up for me, then it asked for a verification code that will be sent to my number, and visually my sim isn't working like not receiving any call texts or data.. so now I can't use my phone until I do a sim swap and on top of that giffgaff have not replied yet and I emailed them hours ago

qusai123

sloz
yes it calls 111 and i cant see my number next to my username

qusai123

sloz in my profile settings it shows my number though

sloz

qusai123
Have you sent any group texts?

qusai123

sloz what do you mean by that

sloz

qusai123
I mean a text to several contacts at once?
Have you contacted an agent to report the problem?

qusai123

sloz i reported the problem 13hrs ago still no reply and no haven't sent any group texts

qusai123

sloz I've just cleared my cache and cookies , still not working

sloz

qusai123
Your services have been barred by giffgaff,
Even if you were able to complete one...
a sim swap won't resolve the problem

You need to ask an agent why your services have been barred and ask for them to be restored

Click /log in here
https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Calls-texts-arent-working/form/

Replies are found here
Http://giffgaff.com/support/questions