Credit refund

prometheusartifex

I decided to change the service provider. Will wait until the goodybag is near to expire, and change it then.
How do I recover £22.81 credit which I have on my account?

dazoo

prometheusartifex

Wont be refunded on the credit have on giffgaff account so be use or lose before if going to transfer out your giffgaff number to another network operator.
When transfer giffgaff number out then once completed on other network operator then sim been using be of no use as be deactivated and wont have a number on giffgaff account as ported out and any remaining goodybag allowance or credit and payback points be gone as well had to account.

bvbc

prometheusartifex Unfortunately credit can not be refund , you can donate to charity.

antonio75

prometheusartifex hi... upon leaving your credit cannot be refunded.

bentnose

prometheusartifex
sorry you cannot get any credit refunded
it is use it or lose it

giffgaff20147

prometheusartifex hello unless you joined in last 14 days you can’t see below

please do all below if leaving that applys to stop further payments being taken

Leaving giffgaff https://community.giffgaff.com/t5/Announcements/Text-to-Switch-is-here/td-p/23568939
Hello you need to remove any card details here
http://giffgaff.com/profile/payment-details
Also turn off reacure goodybag and auto topup off on same link ,
When you make changes after scroll down to save settings

Sim will deactivate after 6 months of none use ,

If you want to take your number to another network get your PAC code from giffgaff and give it to new network ,for PAC either dial 43431 or online or Text the word PAC to 65075
here http://giffgaff.com/help/pac-code-request

Once requested the PAC code will be sent within 10 minutes via text message or you can view the PAC Code instantly on your dashboard here http://www.giffgaff.com/dashboard

Your PAC Code is valid for 30 days, please use up any remaining airtime credit, goodybag/gigabag allowances on your account as the allowances cannot be refunded unless you joined giffgaff in last 14 daynnn , cancel account here for refund https://giffgaff.com/support/about-giffgaff/right-to-cancel

You can donate your credit to charity if you want
https://community.giffgaff.com/t5/Blog/Give-to-charity-with-your-airtime-credit/ba-p/8905666

rebecalinares

@prometheusartifex

If you have recently topped up, you can ask an agent for a full refund
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/

If the credits been there for sometime, then getting it back wouldn't be possible, you can send a charity text and use it or make international calls/premium texts and use the credit.

timwilliams25

You can only request a refund if you are within 14 days of activating your sim card. From your profile, it would appear you have potentially been with giffgaff for over this timescale.

giffgaff terms and conditions do state that you can get a refund on credit after 14 days of activating the sim, so unfortunately, you need to either use the credit up (possibly buy a £20 goodybag for this month and use it), or possible gift text a charity from your credit.

Sorry this is probably not what you wanted to hear, but they are the rules,

mbart08

If you want to donate it to charity you can. Or you can use it as you won’t be able to get a refund

mrbergstrom1967

Good Morning @prometheusartifex

Sorry but the airtime credit cannot be refunded to you.