thilopillay
Hi which phone do you have?
you need to perform a proccess called a sim swap this will enable you to retain all account details (number, balance, goodybag)
Only the sim will change
If you don't have a spare sim, order a (free) one now
Http://giffgaff.com/orders/mgm
Or
obtain from a nearby store several stock them including Tesco, Sainsbury's and argos cost is a £1 or less
When you get hold of a new sim
Switch your phone off, remove your current sim and pop the new sim in
If you see a signal, it should follow that a sim swap will fix the problem
Before you perform the sim swap back up your contacts if they're saved to the sim
Log into your my giffgaff page
Http://giffgaff.com/dashboard
Check you're in the correct account
(important if you have several accounts or manage accounts for others)
Then click here
Http://giffgaff.com/activate
Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button
On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"
On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"
On the next page you'll be asked to input a code to complete the sim swap
(the code will be sent to the email registered on your giffgaff account)
Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)
