wagstaffes I agree. I have even looked at the terms and conditions bit but only found the £5 bonus you get after recruiting on the first few weeks of joining.
We’ve lost a whole lot of decent helpful guide to the old lithium.
So many article have been crammed into generics. I have the google doc here but not much helpful if those directed to now are basics or not that much better really.
Eg is the number old porting KB which was elaborate and full of detailed info. Broad but coincise to get all the facts against the directed to no here https://giffgaff.com/help/articles/how-do-i-keep-my-current-mobile-number-when-i-join-giffgaff
If you remember the old KB, it mentioned when most porting goes through and the info about 9am the following day to raise a ticket if that hasn’t gone through. That’s just one example. There are so many others.
I also have the google original document here https://drive.google.com/drive/folders/17A_gf5fSUhivV2VegSY_xyrZPzNgledI
This is what it says about the £10 minimum for the £5 bonus